What are the responsibilities and job description for the Receptionist position at Allied Fire Protection?

RECEPTIONIST

Job Description

Job Responsibilities include but are not limited to:

Confidentiality and Professionalism

Uphold the confidentiality of sensitive information handled at the front desk
Consistently demonstrate professionalism and courtesy when interacting with visitors, colleagues, and management
Support with HR event preparation and coordinating for employee engagement initiatives

Customer and Visitor Relations

Greet and receive visitors with a courteous, friendly, and helpful attitude
Maintain a well-organized and presentable front desk area, ensuring it is up and running by 8:00 AM daily

Timekeeping and Reporting

Office Supply Management

Place office supply orders every Wednesday to ensure stock is maintained
Daily restocking of coffee, snacks, and supplies in the breakroom and conference room

Mail and Package Handling

Phone System Management

Answer all incoming calls with a friendly, positive tone, providing empathy and reassurance to customers
Use the centralized telephone console to manage incoming, outgoing, and interoffice calls
Relay accurate information and ensure that calls are directed to the correct individuals

HR Administrative Support

Provide general administrative tasks in support of all departments and managers as needed
HR tasks can include: scheduling of applicants, sourcing for recruitment, document and data entry
Update seating charts regularly to reflect any changes
Check and approve meetings via calendars several times a day
Check for incoming faxes and distribute them accordingly
Maintain records and ensure confidentiality in all administrative processes
Event and Card Coordination for monthly birthday cards and yearly Christmas cards to all employees
Supporting with Safety Council Training set up for current employees

Reports

Run monthly billing reports and give to Managers as needed; also send full report at end of month to Managers and Partners
Run active report for meetings
Run active/inactive report once a week to make sure it is clean
Run Unposted Freeform and AIA report 2x a month to make sure it is cleaned up
Go over liens / notices report with managers and make sure owner info is in CE for liens and notices to be sent.
Run job cost detail report for managers, if needed
Run PO status report to see which pick tickets have not been received from field
Run committed cost report to investigate and clean up old cost on jobs

Knowledge

Work Experience

Skills And Competencies

Excellent written and verbal communication skills
Ability to follow verbal and written instructions
Detail oriented with excellent organization skills
Ability to effectively utilize computers and software including Microsoft Office Suite, Computer Ease and other software required by the Company
Ability to use general office equipment, i.e. fax machine, copier
Ability to speak clearly, articulately and in a pleasant tone
Ability to maintain accurate and auditable records
Ability to work in a fast-paced service/construction team environment
Attention to detail with emphasis on accuracy and quality
Ability to prioritize work to balance multiple projects and deadlines

Physical Requirements

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