Patient Registrar

About the Role:

The Patient Registrar plays a critical role in the healthcare system by serving as the first point of contact for patients entering a medical facility. This position is responsible for accurately collecting and verifying patient information, ensuring that all data is complete and compliant with healthcare regulations. The Patient Registrar facilitates smooth patient flow by coordinating appointments, managing patient records, and communicating effectively with both patients and healthcare providers. By maintaining meticulous records and handling sensitive information with confidentiality, the Patient Registrar supports the overall efficiency and quality of patient care. Ultimately, this role contributes to a positive patient experience and the operational success of the healthcare facility.

We’re thrilled to share that Albany Gastroenterology Consultants in Albany, NY is currently seeking a Patient Registrar to join our team!

Responsibilities:

• Greet patients and visitors promptly and courteously upon arrival at the healthcare facility.
• Collect, verify, and enter patient demographic and insurance information accurately into electronic health record (EHR) systems.
• Schedule and confirm patient appointments, coordinating with clinical staff to optimize patient flow.
• Ensure compliance with privacy laws and healthcare regulations when handling patient information.
• Assist patients with completing necessary forms and provide clear instructions regarding facility policies and procedures.
• Communicate effectively with healthcare providers, insurance companies, and patients to resolve registration issues.
• Maintain organized and up-to-date patient records, including updating information as needed.
• Handle billing and insurance verification processes to facilitate timely reimbursement.
• Respond to patient inquiries and provide support to enhance the overall patient experience.

Skills:

The Patient Registrar utilizes strong communication skills daily to interact effectively with patients, healthcare providers, and insurance representatives, ensuring clear and accurate information exchange. Attention to detail is essential when entering patient data into electronic health record systems to maintain accuracy and compliance with healthcare regulations. Organizational skills are applied to manage appointment scheduling and patient flow efficiently, minimizing wait times and enhancing patient satisfaction. Problem-solving abilities help resolve discrepancies in patient information or insurance coverage promptly. Additionally, proficiency with healthcare software and technology supports seamless data management and contributes to the overall operational success of the healthcare facility.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a healthcare or customer service environment preferred.
• Basic computer skills, including familiarity with electronic health record (EHR) systems.
• Strong communication and interpersonal skills.
• Ability to handle sensitive information with confidentiality and professionalism.

Preferred Qualifications:

• Certification as a Patient Access Representative or Medical Registrar.
• Experience with specific EHR software such as Epic, Cerner, or Meditech.
• Knowledge of medical terminology and healthcare insurance processes.
• Bilingual abilities to assist a diverse patient population.
• Training in HIPAA compliance and healthcare privacy regulations.

We offer competitive base salary, generous benefits, including Medical, Dental, Vision, Life Insurance, Voluntary, Time-Off Benefits, EAP, 401K and Commuter Benefits.