Call Center Representative

We are excited to announce that we are looking for a Full-Time, Medical Receptionist Call Center Representative for Advanced Gastroenterology in Englishtown, NJ

About the Role:

The Medical Reception Call Center 2 position plays a critical role in ensuring seamless communication between patients and healthcare providers. This role is responsible for managing high volumes of inbound and outbound calls, addressing patient inquiries, scheduling appointments, and providing accurate information regarding medical services. The successful candidate will act as the first point of contact, delivering compassionate and professional support to patients while maintaining confidentiality and compliance with healthcare regulations. This position requires strong organizational skills to manage multiple tasks efficiently and the ability to work collaboratively with clinical and administrative teams. Ultimately, the role contributes to enhancing patient satisfaction and operational efficiency within the Practice. 

Responsibilities:

• Answer and manage a high volume of incoming calls from patients and healthcare providers with professionalism and empathy.
• Schedule, reschedule, and confirm patient appointments accurately using electronic health record (EHR) systems.
• Provide patients with clear information regarding Practice clinic hours and services offered
• Document patient interactions and update records in compliance with HIPAA and organizational policies.
• Collaborate with medical staff to relay messages and coordinate patient care effectively.
• Handle patient concerns and escalate issues to appropriate personnel when necessary.
• Maintain up-to-date knowledge of healthcare protocols, appointment availability, and referral procedures.

Skills:

In this role, strong communication skills are essential for effectively interacting with patients and healthcare professionals, ensuring clarity and empathy in every conversation. Organizational skills are used daily to manage appointment schedules, patient records, and follow-up tasks efficiently, preventing errors and delays. Proficiency with EHR systems and office software enables the candidate to accurately document patient information and streamline administrative workflows. Problem-solving skills help in addressing patient concerns promptly and escalating issues appropriately to maintain high service standards. Additionally, knowledge of medical terminology and healthcare regulations supports compliance and enhances the quality of information provided to patients.

Minimum Qualifications:

• High school diploma or equivalent.
• Strong verbal communication skills and the ability to handle sensitive information confidentially.

Preferred Qualifications:

• Previous experience in a call center or medical reception role within a healthcare setting.
• Proficiency with electronic health record (EHR) systems and standard office software.
• Basic knowledge of medical terminology and healthcare procedures.

We offer competitive base salary, generous benefits, including Medical, Dental, Vision, Life Insurance, Voluntary, Time-Off Benefits, EAP, 401K and Commuter Benefits.

Job Type: Full-Time