Cisco VoIP Manager

Overview

Allied Consultants, Inc is a proudly Austin based firm with over 34 years of experience delivering top-tier technical and business professionals within Texas State Agencies. We are currently seeking an experience Cisco VoIP Manager to play a key role within a high-impact technical services team.

At Allied Consultants, we value our consultants and are committed to providing an exceptional experience including:

• Highly competitive pay rates
• Local support staff for responsive, personal service
• Comprehensive benefits package, including:
  • Medical insurance (with employer cost sharing)
  • Life insurance
  • A 401(K) plan with company match
  • Flexible spending through a cafeteria plan

Candidates selected for interviews will be subject to a criminal background check and may be required to pass a drug screening, in compliance with federal and state regulations. All offers of employment are contingent upon successful completion of these checks.

Allied Consultants is a proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Responsibilities

• Provide leadership and oversight of Network Services operations, including WAN, LAN, wireless, SD-WAN, and network security platforms
• Oversee daily operational activities, including incident management, problem resolution, and service availability
• Serve as escalation point for high-priority network and infrastructure issues
• Coordinate and prioritize workload across Network Services teams, including infrastructure and security-focused functions
• Support ongoing and planned initiatives, including:
  • SD-WAN implementation and optimization
  • Network monitoring and observability tools (e.g., ThousandEyes, AppDynamics)
  • Security integrations (e.g., Secure Workload, NGFW, identity services)
• Provide vendor coordination and oversight for network-related services and contracts
• Ensure compliance with Agency security standards, policies, and regulatory requirements
• Participate in change management processes and ensure proper documentation and approvals
• Collaborate with Infrastructure Engineering, Data Center, Telecom, and Security teams to support cross-functional initiatives
• Provide status reporting, risk identification, and mitigation planning to leadership
• Maintain documentation of network architecture, processes, and operational procedures
• Support knowledge transfer and continuity planning for the return of the permanent Network Services Manager

**Location of job: Hybrid. Candidates must be local to Austin, TX**

Qualifications

Minimum Requirements:Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.

Years

Required/Preferred

Experience

7

Required

Minimum of seven (7) years’ experience performing supervisory/management work including providing clear direction to subordinates; promoting teamwork and motivating others to accomplish goals.

7

Preferred

Minimum of seven (7) years’ of experience with administration, maintenance, and design of Cisco VoIP solutions is required.

5

Preferred

Minimum of five (5) years’ experience managing a networking team in a highly complex environment.

5

Preferred

Experienced with implementation and support of 24x7x365 network, voice, and video environment.