What are the responsibilities and job description for the Branch Manager - Carlyle position at Allied Capital Title?
Job Summary
The Branch Manager plays a dual role as both the leader of the office team and a key driver of business development. This individual is responsible for growing the branch’s market share by building and maintaining strong relationships with real estate professionals, attorneys, lenders, and other referral partners. In addition, the Branch Manager ensures operational excellence, supports staff development, and upholds company standards to deliver superior customer service.
Key Responsibilities:
Business Development & Client Relations
- Proactively build relationships with local real estate agents, attorneys, lenders, and other key partners to drive new business.
- Implement and track the branch’s marketing plan in coordination with company goals.
- Conduct regular sales and relationship-building visits with clients and prospects.
- Attend industry and community events to increase brand visibility and generate leads.
- Collaborate with the marketing team and leadership to identify local growth strategies.
- Maintain a visible leadership role in the market to position the branch as the provider of choice.
Leadership & Team Management
- Guide, train, and support branch employees to meet individual and team performance objectives.
- Conduct employee performance reviews and provide coaching and development opportunities.
- Ensure staff adherence to company policies, procedures, and best practices.
- Manage timesheets, vacation schedules, and day-to-day staffing needs.
- Lead by example in delivering excellent internal and external customer service.
Operations & Compliance
- Oversee daily branch operations and workflow, ensuring deadlines and service standards are met.
- Close real estate transactions, as needed.
- Coordinate staff onboarding and ongoing training programs.
- Monitor and evaluate branch performance metrics, identifying areas for improvement.
- Collaborate with the COO to establish the annual branch budget; manage expenses to meet budgetary goals.
- Ensure compliance with title industry regulations and internal audit standards.
- Maintain the branch facility in professional, working condition.
Qualifications:
- Proven leadership and customer service skills.
- Strong understanding of title operations and escrow procedures.
- Experience with business development or sales in the real estate or title industry is highly preferred.
- Ability to think strategically, solve problems independently, and manage competing priorities.
Benefits:
- Health, dental, vision, and life insurance
- 401(k)/Roth 401(k) with company match
- 13 annual paid holidays
- Paid time off