Tier 2 Support Technician

Allied Business Solutions is currently seeking an experienced Tier II Support Technician to join our

service team in Boise, Idaho. We are looking for a positive, well-organized, self-motivated

professional to service a growing customer base. This position will deliver a high level of customer

service and achieve productivity levels in line with Allied’s vision and core values.

Responsibilities:

• Build knowledge base by managing formulation of new documentation that describes technical fixes.

• Provide senior level technical support to end users for issues not resolved at Tier I.

• Triage, prioritize, manage, and report on help desk tickets / resolutions.

• Use various systems, software, and hardware tools to identify and diagnose device health status and problems.

• Ability to multi-task and quickly adapt to changing priorities.

• Collaborate with management to champion efficient workflows and processes.

• ConnectWise experience preferred.

• Other duties as assigned.

Requirements:

• Detail oriented with outstanding sales and customer service skills.

• Dependable, trustworthy, and self-motivated.

• Complies with all IT policies, procedures, and security standards.

• Broad experience within technical areas such as infrastructure, network administration, Operating Systems (MS

Windows, etc.)

Job Role: Tier II Support Technician Joining Date: Immediately

Employment

Status:

Full Time Employment

Type:

Employee

Monthly Salary

Range:

DOE Manages

Others:

No

Current Openings: One Other: N/A

Essential Qualifications:

• Must have a minimum of 5 years INDUSTRY EXPERIENCE in networking for consideration.

• Ability to work under stress/pressure to meet deadlines and company objectives.

• Knowledge of network protocols, configurations and understanding of LAN/WAN operations including VPN, VLANs,

NAT and Trunking.

• Proficiency in Windows 10, Windows 2012 R2 and 2016, Active directory, GPO, Exchange, SharePoint, Terminal

Server, SQL and HyperV.

• Proficiency in using MS Office Suite (PowerPoint, Word, Excel, and Outlook).

• Excellent communication skills (verbal, written and presentation skills) and business acumen.

• Personal drive and motivation to achieve goals.

• Must have a valid driver’s license and minimum levels of auto insurance coverage.

• Strong organization and problem-solving skills.

• Work style that reflects a positive, friendly, and supportive attitude.

• Excellent time management skills, attention to detail, adherence to company policies, programs, and work rules.

• Ability to learn new computer software.

Other Requirements:

• Physical demands include sits, squats, bends, lifts and moves during working hours.

• Responsibilities may change from time to time. Allied Business Solutions reserves the right to add or delete duties

and responsibilities at the discretion of ABS and its executives.

• This job description is intended to describe the general level of work being performed. It is not intended to be allinclusive.

Career Level: First-level Years of

Experience:

5 years Networking Experience

Degree/Education: Bachelor’s degree required