What are the responsibilities and job description for the Technology Help Desk Admin position at Allied Building Service Company of Detroit?
Are you the go-to person when friends or coworkers hit a tech snag? We're looking for a Tech Hero to join our team as an IT Help Desk Technician. In this role, you'll be the first line of support for our employees—resolving issues, managing internal tickets, and ensuring everything tech runs smoothly.
You’ll be our in-house expert for everyday technology problems, software questions, and device setups. Beyond troubleshooting, you’ll help keep our systems organized by maintaining up-to-date records of company hardware, software, and subscriptions.
This is a great opportunity to make a visible impact across the company—solving problems, keeping people productive, and making tech more approachable for everyone.
What You’ll Do
You’ll be our in-house expert for everyday technology problems, software questions, and device setups. Beyond troubleshooting, you’ll help keep our systems organized by maintaining up-to-date records of company hardware, software, and subscriptions.
This is a great opportunity to make a visible impact across the company—solving problems, keeping people productive, and making tech more approachable for everyone.
What You’ll Do
- Respond to and resolve employee tech support requests via our ticketing system
- Set up and maintain laptops, phones, and user accounts for new and current staff
- Troubleshot hardware, software, and connectivity issues
- Maintain an accurate inventory of devices, licenses, and subscriptions
- Provide friendly, effective support that helps people get back to work quickly
- Escalate complex issues to senior IT staff or vendors when needed
- Document solutions and update internal knowledge base
- Stay current on software updates, system changes, and best practices
- High degree of integrity including the ability to successfully deal with sensitive or confidential information
- Strong problem-solving skills and an employee-first mindset
- Ability to manage multiple requests and prioritize effectively
- Excellent communication skills—both verbal and written
- Comfortable working independently and as part of a team
- Working knowledge of Windows, Microsoft 365, and common workplace tools
- Ability to exhibit poise, composure, and confidence when confronting stressful or high-pressure situations
- Previous experience in a help desk or IT support role (preferred)
- Reliable transportation
- A clean criminal background
- The ability to pass a drug screen
- Profit Sharing
- Remote Work Opportunities
- Eight paid holidays
- Paid Time Off
- Employee Referral Program
- 401K with a company match
- Heath Insurance (four different plans to choose from, including both HMO and PPO)
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
