What are the responsibilities and job description for the Medical Call Center Receptionist position at Alliant Dermatology and Skin Cancer Center?
We are an expanding Dermatology office seeking a dedicated and enthusiastic Call Center Receptionist to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure a positive experience for all callers. The ideal candidate will possess strong communication skills and a passion for helping others.
Duties
- Respond to incoming calls in a professional and courteous manner.
- Provide accurate information regarding products and services.
- Assist customers with inquiries, complaints, and requests effectively.
- Utilize computer systems for data entry and record-keeping.
- Maintain detailed records of customer interactions and transactions.
- Demonstrate excellent phone etiquette while communicating with clients.
- Collaborate with team members to improve customer service processes.
- Analyze customer needs and provide appropriate solutions or escalate issues as necessary.
Qualifications
- Strong communication skills.
- Familiarity with medical terminology is preferred for handling specific inquiries.
- Previous experience in a medical office setting is advantageous.
- Proficient computer skills, including data entry capabilities.
- Exceptional customer service skills with a focus on patient satisfaction.
- Ability to analyze situations and provide effective solutions.
Pay: $16.00 - $18.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $16 - $18