What are the responsibilities and job description for the Customer Service (Night Shift) position at Alliance Workforce?
Service Center Customer Service Representative – Night Shift
Location: Tampa/Brandon, FL
Shift: Night Shift – 12:00 PM to 9:00PM
Job Type: Full-Time
Location: Tampa/Brandon, FL
Shift: Night Shift – 12:00 PM to 9:00PM
Job Type: Full-Time
Job Description
We are seeking a dependable, professional, and customer-focused Service Center Customer Service Representative to join the team. This position involves assisting customers with service inquiries, scheduling appointments, answering incoming calls, providing updates on vehicle service requests, and supporting daily service department operations. The ideal candidate will have excellent communication skills, strong attention to detail, and the ability to multitask in a fast-paced automotive service environment.
Job Duties & Responsibilities
- Answer incoming customer calls and assist with service-related questions, concerns, and appointment requests.
- Schedule, confirm, and update vehicle service appointments.
- Greet customers professionally and provide excellent customer service.
- Communicate with service advisors and technicians regarding vehicle service status and customer needs.
- Provide customers with updates on repair progress, service appointments, and estimated completion times.
- Accurately enter and update customer information, service requests, and appointment details in the computer system.
- Assist customers with general questions regarding vehicle maintenance, repairs, and dealership services.
- Handle customer complaints professionally and escalate concerns to management when necessary.
- Maintain organized records of customer interactions, service appointments, and follow-up requests.
- Coordinate with service department personnel to ensure efficient workflow and customer satisfaction.
- Perform general administrative duties, including data entry, filing, and documentation.
- Maintain a professional and organized work environment while meeting customer service expectations.
Qualifications & Requirements
- Previous customer service, call center, receptionist, or automotive dealership experience preferred.
- Excellent verbal and written communication skills.
- Strong computer skills and accurate data entry abilities.
- Ability to multitask and handle high call volumes.
- Strong organizational skills and attention to detail.
- Ability to remain professional and courteous when handling difficult customer situations.
- Dependable attendance and ability to work assigned shifts.
- Ability to work independently and as part of a team.