What are the responsibilities and job description for the SOL PT - Front Office Coordinator position at Alliance Physical Therapy Partners?
SOL PT, an Alliance Physical Therapy Partner, is looking for a full-time Front Office Coordinator to join our team!
Summary
The Front Office Coordinator is the initial point of contact with patients and is the administrative support person for the outpatient clinic. This position acts as the liaison between the clinic staff and patients and is responsible for being able to communicate company policies, procedures, and insurance information effectively and professionally. The position is responsible for following all compliance, Medicare, and HIPAA policies.
Essential Duties And Responsibilities
Qualifications/Skills
Summary
The Front Office Coordinator is the initial point of contact with patients and is the administrative support person for the outpatient clinic. This position acts as the liaison between the clinic staff and patients and is responsible for being able to communicate company policies, procedures, and insurance information effectively and professionally. The position is responsible for following all compliance, Medicare, and HIPAA policies.
Essential Duties And Responsibilities
- Complete daily general office and administrative duties
- Oversee the collect of required insurance co-payments and patient registration, as well as document and reconcile daily schedule
- Provide outstanding and professional customer service to ensure efficiency and promote a positive patient experience
- Verify insurance benefits
- Monitor incoming phone calls and clinic visitors to ensure accurate, timely, and positive clinic communication, facilitation, and presentation
Qualifications/Skills
- Basic computer skills including proficiency with Microsoft Office and Outlook.
- High School Diploma or GED required
- Two years of experience in a medical office, customer service, or other similar business setting preferred.
- Ability to communicate effectively and professionally with a wide variety of people.
- Strong organizational skills with attention to detail and accuracy.
- Ability to handle multiple tasks in a very busy environment.
- The employee is frequently required to stand; walk; sit; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.