What are the responsibilities and job description for the CMM Field Service Engineer position at Alliance Metrology?
Alliance Metrology is seeking a motivated and experienced CMM Field Service Engineer to join our growing team. This hybrid role combines hands-on service, calibration, and applications support with customer-facing technical guidance. The ideal candidate is energetic, detail-oriented, and passionate about delivering exceptional service while helping customers improve their inspection capabilities.This position plays a key role in both our service operations and our expanding equipment sales efforts. Candidates should have strong knowledge of CMM calibration and programming, particularly with Zeiss CMMs and Calypso software, and should be eager to continue learning additional OEM systems as we sign on new partners.Key ResponsibilitiesField Service and CalibrationPerform on-site CMM calibrations, preventative maintenance, diagnostics, and repairsComplete ISO 17025 and ISO 9001-compliant documentation and reportsInstall CMMs including leveling, setup, software configuration, and verificationTroubleshoot mechanical, electrical, and software-related issuesMaintain high standards of accuracy, quality, and customer communicationApplications SupportProvide customer support for Zeiss Calypso programming and measurement strategiesTrain customers on CMM operation, probing techniques, and best practicesAssist customers in optimizing inspection routines and improving throughputSupport new machine installations with programming, part setup, and early-run supportTechnical Sales SupportIdentify opportunities for upgrades, retrofits, probe systems, software modules, and accessoriesAssist in specifying CMM solutions based on customer requirementsHelp evaluate trade-ins and assess used equipment conditionProvide preliminary technical recommendations to customers to support the sales processGather project requirements and communicate them to the sales teamInternal SupportMaintain detailed service notes and project recordsAssist in evaluating new OEM partnerships and expanding service capabilityHelp develop company procedures, documentation, and best practices as we growRepresent Alliance Metrology with professionalism and a customer-first attitudeRequired QualificationsHands-on experience servicing or calibrating CMMsProficiency with Zeiss Calypso and experience on Zeiss CMM platformsStrong mechanical and troubleshooting skillsAbility to read and understand technical drawings and GD&TExcellent communication skills and customer-facing professionalismValid driver’s license and ability to travel for field service workHigh energy, self-motivated, and able to work independentlyAbility to travel for multiple days at a time (80% travel expected)Preferred QualificationsExperience with additional CMM brands (Mitutoyo, Hexagon, LK, Wenzel, etc.)Knowledge of multi-sensor systems, scanning probes, or advanced probing techniquesExperience performing ISO-accredited calibrationsLight sales or technical consulting experienceAbility to train end users in CMM operation or programmingWhat We OfferOpportunity to grow with a rapidly expanding metrology companyHands-on exposure to a wide variety of CMM platforms and softwareStrong autonomy and the ability to help shape our service and applications departmentCompetitive compensation, travel reimbursement, and advancement opportunities Who Thrives in This RoleSomeone who enjoys solving technical problems and helping customersA technician engineer who wants more variety and autonomyA service tech who likes wearing a small sales hat without the pressure of closing dealsA self-starter who wants to grow with a company and be part of building something long-termSomeone who enjoys traveling and seeing many different manufacturing facilities
Salary : $65,000 - $100,000