Parts Clerk

Working with our Service team, the Parts Clerk primary responsibility is to effectively maintain inventory, stocking, ordering, allocation, and issuance of laundry equipment parts and supplies to internal and external clients while following the Alliance Laundry Systems quality standards policies and procedures.

• Responsible for daily opening duties of the parts department and overall facility with emphasis on daily deliveries of parts with open purchasing orders
• Provides general customer service functions by supplying and verifying parts information including pricing, availability, and shipping schedules
• Receives and enters customer orders via email, online, and telephone assuring timely order processing
• Assists with research and placement of parts orders for external customers and all internal departments
• Confirms and verifies vendor invoices and acknowledgments to parts purchase orders and adds correct freight amounts to sales orders in SAP
• Responsible for shipment handling procedures following the progress of orders, pulling, and preparing (packing, boxing, etc.) parts to ship to customers via UPS or back to vendor and entering information into the UPS software to print labels for packages
• Record and update sales orders with proper UPS freight charges for outbound shipments
• Maintains inventory levels of current and incoming parts. Expected to allocate parts when they are in-stock and notify the Service Manager and all customers of parts arrivals
• Effectively communicate top level escalations to Service Manager
• Contributes to best practices and process improvement
• Performs other related, incidental, and similar duties including interdepartmental projects as required

Education & Experience: 

• High School diploma or equivalent required
• At least 1 year of work experience working at a parts department preferred. Equivalent combination of education, training, and experience will be considered
• Experience in telephone and email/ticketing system-based customer support preferred
• Proficient computer skills including using MS Outlook, Word, and Excel preferred

Skills and Abilities: 

• Solid organizational skills and detail-oriented; Ability to self-manage workload and multiple projects simultaneously while managing and meeting deadlines. 
• Excellent written, verbal, and interpersonal communication skills; Communicate effectively and professionally across all levels of the organization while maintaining a positive and enthusiastic demeanor.
• Resilient; Able to confidently navigate ambiguity and change.
• Strong work ethic; Self-starter, demonstrating a proactive approach, self-initiative, and tenacity.

Standard and Physical Requirements:

• Position involves sitting long periods, standing, manual dexterity, stooping, bending.
• Position requires the ability to lift, carry, push, and pull up to 50 lbs. frequently. For greater weight items assistive devices will be provided.
• While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting; close vision and ability to adjust focus.

Alliance Team Members Demonstrate DRIVE: 

• Dedicated: Follows through on commitments. Strong say/do.
• Respectful: Acts with integrity and values diverse perspective. 
• Innovative: Always looking for a better way; leads change.
• Versatile: Adapts quickly to changing circumstances. Demonstrates agility.
• Engaged: Acts like an owner. Wants to create and grow a business which is tightly aligned with market needs.