Firm Administrator / Chief Operations Officer (Paralegal Services Company)

Location: Atlanta, Georgia
Company: Alliance Injury Associates, LLC
Industry: Legal Services | Personal Injury | Business Operations

We Are Not Looking for an Average Administrator.

We are looking for an exceptional leader who thrives under pressure, solves problems before they become problems, and takes ownership of everything they touch.

Alliance Injury Associates is a rapidly growing paralegal services company supporting personal injury law firms nationwide. We are building one of the most innovative legal support organizations in the country, powered by technology, accountability, and relentless client service.

If you are looking for an easy 9-to-5 job, this is not the position for you.

If you are energized by building systems, leading people, increasing profits, and creating operational excellence, we want to meet you.

Compensation

• Competitive base salary (based on experience)

• Performance bonuses

• Profit-sharing opportunity

• Executive leadership growth path

• Paid vacation

• Paid holidays

• Professional development

• Performance-based raises (not tenure-based)

High performers should expect to be rewarded accordingly.

Who You Are

You are the person everyone depends on.

You don’t wait to be told what to do.

You naturally organize chaos.

You love accountability.

You enjoy improving systems.

You believe every problem has a solution.

You have extremely high standards for yourself and everyone around you.

You lead with integrity, professionalism, and urgency.

Minimum Qualifications

Education

One of the following is required:

• MBA preferred

• Master’s Degree in Business, Public Administration, Healthcare Administration, or related field

• Bachelor’s Degree with exceptional executive management experience

Preferred academic record:

• 3.7 GPA or higher

• Dean’s List, Honors Graduate, or equivalent academic achievement

• Evidence of excellence throughout education and career

Experience

Minimum 7-10 years of progressive management experience.

Experience managing teams of 15 employees.

Experience creating and enforcing Standard Operating Procedures (SOPs).

Strong budgeting and financial management experience.

Experience hiring, coaching, evaluating, and terminating employees professionally.

Project management experience.

Legal industry, medical, or professional services experience is strongly preferred.

Personal injury experience is a significant advantage.

Required Skills

• Executive-level organization

• Outstanding communication

• Exceptional follow-up

• Time management

• Process improvement

• Conflict resolution

• Financial reporting

• KPI development

• Leadership coaching

• Vendor management

• Human Resources

• Recruiting

• Customer service excellence

• Microsoft Office

• Google Workspace

• CRM experience

• AI and technology adoption

Responsibilities

Lead all day-to-day operations.

Manage every department.

Ensure accountability across the company.

Create measurable performance standards.

Develop and improve SOPs.

Conduct weekly leadership meetings.

Monitor KPIs and profitability.

Improve operational efficiency.

Increase client satisfaction.

Reduce operational waste.

Improve employee retention.

Manage recruiting and onboarding.

Conduct employee performance reviews.

Implement incentive programs.

Identify bottlenecks and solve them quickly.

Ensure every client receives exceptional service.

Support executive leadership in strategic planning.

Continuously improve profitability while maintaining outstanding service.

Performance Expectations

You will be measured by:

• Revenue growth

• Profitability

• Employee productivity

• Client satisfaction

• Case turnaround times

• Operational efficiency

• Staff accountability

• Hiring quality

• Employee retention

• Successful implementation of new systems

• Continuous improvement initiatives

Our Culture

We believe in:

• Integrity

• Honesty

• Accountability

• Excellence

• Innovation

• Continuous improvement

• Teamwork

• Respect

• Urgency

• Results

Who Should NOT Apply

Please do not apply if you:

• Need constant supervision.

• Struggle with organization.

• Frequently miss deadlines.

• Have difficulty managing multiple priorities.

• Resist accountability.

• Make excuses instead of solving problems.

• Prefer minimum effort over excellence.

• Are uncomfortable with change.

• Cannot make difficult decisions.

• Lack professional communication skills.

This position is designed for someone who enjoys responsibility and continuous improvement.

Our Ideal Candidate

You are the person who naturally takes charge when others are overwhelmed.

You see inefficiencies immediately.

You build systems that make organizations stronger.

You motivate people through leadership, not fear.

You bring energy into the office every day.

You believe excellence is a habit—not an occasional achievement.

How to Apply

Submit:

• Professional résumé

• Cover letter explaining why you are the right fit

• Three professional references

• Salary requirements

• College transcripts (preferred)

• Any leadership, operations, or process-improvement certifications

Final Note

This is a career opportunity for someone who wants to help build a nationally recognized organization.

If you are driven, organized, energetic, solutions-oriented, and committed to excellence, we encourage you to apply.

Alliance Injury Associates, LLC is an Equal Opportunity Employer. We hire based on character, qualifications, experience, leadership abiliand a demonstrated commitment to excellence.

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Vision insurance

Work Location: In person