Beltone Call Center Rep. (Patient Relationship Specialist)

Patient Relationship Specialist (Call Center Representative)

Hearing Care Central Contact Center O’Fallon, IL | Full-Time | On-Site

More Than a Call Center Job - A Career That Makes a Difference

At Hearing Care Central, we are the premier contact center for Beltone, the nation’s #1 hearing aid provider. Every conversation you have helps someone take the first step toward better hearing, stronger connections, and a better quality of life.

If you’re passionate about helping people, enjoy working on a team, and want real opportunities to grow, this is the role for you.

Why You’ll Love This Role

You’re not just answering phones - you’re changing lives.

As a Patient Relationship Specialist (PRS), you’ll be the first point of contact for patients seeking hearing care. You’ll guide them with empathy, confidence, and professionalism while helping schedule appointments and connect them with Beltone hearing care experts across the country.

You’ll work in a supportive, team-driven environment where your performance is recognized, rewarded, and developed.

What You’ll Do

· Handle inbound and outbound calls, texts, and chats with patients.

· Schedule new and existing patient appointments using provided scripts and tools.

· Help patients reschedule missed appointments or book routine services.

· Overcome objections and redirect conversations to ensure patients receive the help they need.

· Communicate clearly and compassionately with callers experiencing hearing difficulties.

· Deliver exceptional customer service on every interaction.

· Protect patient information and comply with HIPAA regulations.

What We’re Looking For

Required

· High School Diploma or GED.

Preferred (But Not Required)

· 2 years of experience in Customer Service, Call Center, Sales, or Collections.

· Prior chat or omnichannel customer service experience.

· Analytical mindset with attention to detail.

· Strong verbal and written communication skills.

· Ability to remain calm, professional, and empathetic under pressure.

· Strong problem-solving and customer service skills.

· Advanced computer skills (Windows, Office 365, Microsoft Office).

· Ability to build rapport with a wide variety of personalities.

Work Environment

· Professional, fast-paced call center environment.

· On-site position (this is not a work-from-home role).

· Use of standard office equipment, including multi-screen computers and phones.

Compensation & Benefits:

• Starting at $16.00 - $20.00 per hour. Depending on experience & assessment scores

• Monthly Bonus Opportunity (after 30 days)

• Paid Time Off (after 90 days)

• Paid Holidays

• 401(k)

• Health, Dental, Vision, FSA, Short & Long Term Disability, Voluntary Life, and more (after 60 days)

Schedule & Hours

· Full-time hours available

· Hours of Operation

o Monday-Friday: 7:00 AM – 6:00 PM

o Saturday: 8:00 AM – 5:00 PM

· Weekend and holiday availability required

Who We Are

Hearing Care Central is more than a contact center - we are the front line of hearing care for Beltone patients nationwide.

Our Patient Relationship Specialists help new and existing patients access:

· Free hearing tests and evaluations

· Ongoing hearing health support

· Personalized hearing solutions that fit their lifestyle

We don’t just schedule appointments - we help people reconnect with the world around them.

If you’re ready to build a meaningful career, earn bonuses for your performance, and be part of a team that truly cares - apply today.