What are the responsibilities and job description for the Salesforce Administrator position at Alliance HCM?
Salesforce Administrator
AllianceHCM Shenandoah, TX Campus
AllianceHCM Shenandoah, TX Campus
Reports to: Product and Development
Employment Type: Full-time
Location: In-person | The Woodlands, TX
Position Overview
Alliance HCM is looking for a skilled and adaptable Salesforce Admin/Developer to join our Development Team. This is an excellent opportunity for someone passionate about CRM technology and business process optimization to enhance our Salesforce platform that supports our HR and payroll solutions for thousands of businesses nationwide. You'll work closely with stakeholders across sales, marketing, and operations to deliver scalable, automated solutions that drive business growth.
Key Responsibilities
- Platform Administration - Manage user accounts, permissions, profiles, and security settings across multiple Salesforce applications. I.e..Account Engagement, Sales Engagement, Sales & Service Cloud.
- User Support & Training - Provide day-to-day technical support, troubleshoot issues, and conduct training sessions for end users across the organization.
- Sales Cloud Management - Configure and optimize Sales Cloud features, including opportunity management, third-party sales tools (i.e, Gong, ZoomInfo, etc.), and sales processes.
- Marketing Cloud Management - Manage Marketing Cloud connections, synchronized data extensions, journey builder automations, and email template development to support comprehensive customer engagement campaigns.
- Service Cloud Implementation - Design and maintain Service Cloud functionality, including case management, knowledge base, entitlements, and SLA configurations.
- Omni-Channel Configuration - Set up and manage Omni-Channel routing, queues, and agent capacity models to optimize customer service delivery across multiple channels.
- Case Management & Automation - Design sophisticated case routing rules, escalation processes, auto-response rules, and workflow automation to streamline support operations.
- AI Integration - Implement and configure Agentforce and manage Einstein features to enhance agent productivity and customer experience through intelligent automation.
Required Qualifications
- 2 years of hands-on experience with Sales Cloud and Service Cloud implementations and management
- Proficiency with Apex, Visualforce, Lightning Web Components, and SOQL
- Experience implementing and configuring Agentforce and Einstein AI features
- Strong experience with Omni-Channel setup, routing, and queue management
- Strong understanding of Salesforce configuration, including custom objects, fields, workflows, and security models
Nice to Have
- Salesforce Platform Developer I/II or Service Cloud Consultant certification
- Experience implementing and configuring Agentforce and Einstein AI features
- Experience with Knowledge Management, article types, and data categories
- Familiarity with CTI integration and telephony systems
Who We're Looking For
You're a Salesforce professional who combines technical expertise with business acumen. You enjoy solving complex problems through elegant automation and love helping teams work more efficiently. You're detail-oriented, enjoy learning new technologies, and want to grow your career within a company that values innovation in HR tech.
About Alliance HCM
Alliance HCM is one of the nation's largest privately held human capital management providers. Since 1989, we've helped businesses streamline payroll, HR, benefits administration, timekeeping, and compliance - all through one powerful platform backed by unmatched client service.
We're growing fast (30% annually!) and are excited to bring on new talent to help shape the future of HCM technology.
