What are the responsibilities and job description for the Client Onboarding Training Specialist position at Alliance HCM?
At Alliance HCM, we're redefining the client onboarding experience in Shenandoah, TX with a full-time Client Onboarding Training Specialist opportunity. Imagine yourself joining a forward-thinking team where your expertise in developing curriculum, delivering live training, and empowering clients will make a true impact. Enjoy a competitive pay structure and a comprehensive benefits package! This includes:
- 100% paid health, vision, dental, life, and LTD insurance
- 401k with employer match
- Personal and professional development
- Help build and shape a great tax team
- Entrepreneurial culture
YOUR DAY AS A CLIENT ONBOARDING TRAINING SPECIALIST
This is a full-time, on-site position in Shenandoah, TX. You will work standard business hours, engaging with clients via live virtual platforms and in-person sessions, with occasional flexibility required to meet client training needs and align with implementation schedules.
You will start your day by collaborating with Onboarding Project Managers to synchronize training timelines with client implementation plans. Throughout the day, you will design and update curriculum-ranging from instructional guides and video tutorials to interactive webinars and SCORM-compliant e-learning modules-ensuring all resources align with the latest software releases and features. You'll conduct engaging live training sessions for client administrators, both virtually and on-site, carefully tailoring presentations to each client's unique system configuration. As clients navigate complex HCM, payroll, and benefits workflows, you will translate these processes into clear, accessible guidance for learners across all technological backgrounds. After each session, you will analyze user feedback and adoption metrics to refine training methods, and deliver targeted instruction on specialized modules like talent acquisition, performance management, and mobile application use.
OUR IDEAL CLIENT ONBOARDING TRAINING SPECIALIST
- 3 years of experience in corporate training or software implementation training within HR or SaaS
- Exceptional presentation and facilitation skills across both physical and virtual environments
- Proficiency in e-learning authoring tools and Learning Management Systems (LMS)
- Strong foundational understanding of human resources and payroll operations
- Ability to independently manage curriculum design, content updates, and training delivery across multiple client engagements
Preferred:
- Experience training on HCM platforms such as UKG, Ceridian Dayforce, Workday, or iSolved
- Familiarity with SCORM standards and instructional design methodologies
- Knowledge of change management or user adoption strategies for enterprise software rollouts
- Experience building role-based training tracks for diverse learner audiences
ABOUT US
At Alliance, we're on a mission to be the largest independent human capital management (HCM) company in the U.S.! We empower small to mid-sized businesses with our innovative, cloud-based technology and unique single-database platform for managing payroll, HR, benefits, onboarding, and more. As the second-largest privately held payroll provider in the nation, we're dedicated to delivering top-notch HCM solutions. When you join our dynamic team, you'll find more than just a job; you'll be part of a supportive community that celebrates your success and inspires you to reach new heights. Let's grow together and make a lasting impact!
HOW TO JOIN US
Be our new Client Onboarding Training Specialist! Applying is quick and easy with our mobile-friendly application.