Medical Administrative Coordinator

Medical Administrative Coordinator – Physical Therapy

Alliance Hand & Physical Therapy is seeking a friendly, outgoing, and dependable full-time Medical Administrative Coordinator to join our team. We are a busy, established therapy practice dedicated to providing excellent patient care in a positive, supportive environment.

This position is approximately 40 hours per week, Monday through Friday, with evening hours required.

What We’re Looking For

·      Friendly, outgoing personality with excellent customer service skills

• Professional and compassionate communication with patients, physicians, staff, and the public
• Ability to multitask and stay organized in a fast-paced environment
• Strong attention to detail and excellent time-management skills
• Dependable, responsible, and able to work independently
• Comfortable working with patients of all ages and abilities
• Ability to handle confidential patient and insurance information appropriately
• Previous medical receptionist or healthcare front-desk experience preferred
• 2-3 years of medical receptionist experience preferred
• Bilingual English/Spanish is a plus, but not required
• High school diploma or equivalent required

Responsibilities

• Greet patients and provide a welcoming, professional front-desk experience
• Answer, screen, and direct telephone calls and respond to patient inquiries
• Schedule and coordinate patient appointments
• Verify and maintain patient demographic information
• Obtain and monitor patient insurance benefits and authorizations
• Collect all patient payments and accurately record transactions
• Maintain patient records and protect confidential health information
• Communicate with physicians, referral sources, insurance companies, and patients
• Manage incoming and outgoing mail, messages, and other correspondence
• Maintain and update appointment schedules.
• Address patient questions and concerns professionally and appropriately
• Perform general administrative and office duties as needed

Qualifications & Technology

• High school diploma or equivalent
• Medical receptionist/front-desk experience preferred
• Experience with insurance benefits and authorizations preferred
• Microsoft Word and EMR proficiency
• Comfortable learning and using electronic medical record and scheduling systems
• We are willing to train the right candidate!

Why Join Alliance Hand & Physical Therapy?

We are an established, growing practice with a team-oriented culture. We believe that our front-desk staff are an important part of the patient experience and the success of our practice.

We offer:

·      Full-time position; up to 40 hours per week

• $18–$24 per hour, based on experience
• Health insurance
• Paid time off
• Stable, supportive work environment
• On the job training

If you are an energetic, personable professional who enjoys helping people and working as part of a team, we would love to hear from you.