Ground Passenger Service Lead

Job Description:

Are you a detail-oriented problem solver who focuses on outstanding customer service? Then let your career take off with Alliance Ground International (AGI) as a Passenger Service Lead!

AGI is an aviation services company operating in more than 50 cities across North America. We employ over 3,000 people servicing nearly 200 airline customers every day! Our aviation roots span 45 years, and our strong reputation in ground services and hospitality is the foundation of our success. We are committed to providing the highest level of quality service and continuing our track record of outstanding safety. As we continue to grow, we are looking for only the best in the industry.

Job Responsibilities:

• Be actively involved with all passenger service duties in your area (checking in passengers, luggage, communicating with passengers, and coordinating ticket counter activities with vendors, flight, and ground handling teams).
• Delegate passenger service duties in your assigned area (either a gate or ticket counter).
• Serve as the point person to address passenger concerns and questions and make PA announcements to update passengers on flight statuses as needed.
• Maintain gate security to ensure only properly ticketed passengers access the jetway.
• Be responsible for conducting on-the-job training and coaching for new team members.
• Observe and enforce all applicable AGI and airline safety regulations, as well as company policies.

Qualifications:

• Demonstrate strong communication skills to interact professionally with passengers, team members, and station leadership.
• Demonstrate proficient computer skills.
• Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent.
• Possess a valid driver’s license with a clean driving record (only required for some airports). Be able to pass a drug screen and obtain airport security clearance, which includes an extensive 10-year employment, criminal record, and residence background check.

Physical Requirements:

• Lift up to 70 pounds (32 kg) regularly.
• Stand, lift, bend, push, and pull frequently and for extended periods of time.
• Work around jet and machinery noises.

Airlines are 24/7, so we need our team members to be flexible to work various shifts, including nights, weekends, and holidays. The successful AGI team member brings their “A” game every day, with energy and enthusiasm, respect for their team, and the highest regard for safety. AGI employees should apply through ADPM/F, a Disabled and Vet Equal Opportunity Employer.

Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.