Case Worker

Alliance for Community Empowerment, Inc.

Job Description

JOB TITLE: Case Worker                                    DEPT:  Supportive Services

REPORTS TO:  Program Coordinator                     FLSA:  Non-exempt

SALARY RANGE: Grade 6                 

Position Summary:

The Caseworker supports individuals and families by connecting them to essential services and resources that promote self-sufficiency and well-being. This role involves direct client engagement, case management, and collaboration with community partners to ensure individuals receive the support they need.

Key Responsibilities:

•    Conduct client interviews, assess eligibility, and enroll individuals and families in agency programs.

•    Assist clients in developing action plans to improve their circumstances and achieve self-sufficiency.

•    Provide referrals and follow up with community resources to address clients’ social service and health needs.

•    Collaborate with clients to create and implement personalized action plans with clear goals.

•    Support clients in achieving economic independence through goal-oriented planning.

•    Conduct follow-ups with clients at least every six months and annually to monitor progress.

•    Advocate on behalf of individuals and families to ensure they receive the necessary support.

•    Utilize CAPTAINS case management and other required software proficiently.

•    Participate in interdisciplinary case conferences to coordinate services effectively.

•    Maintain knowledge of local social service and health agencies, fostering strong referral partnerships.

•    Develop and maintain a community resource database for client support.

•    Prepare reports and enter client data accurately into the system.

•    Perform other related duties as assigned.

Qualifications:

•    Education & Experience:

o    Bachelor's degree in Human Services or a related field with at least one year of experience in human services.

o    OR Associate degree in Human Services or related field with at least two years of experience.

o    OR High School diploma with three years of experience in human services.

•    Knowledge of social service and health agencies in the Greater Bridgeport area.

•    Strong verbal, written, and interpersonal communication skills.

•    Bilingual communication skills (oral and written) are a plus but not required.

•    Proficiency in computer use, including case management systems.

PHYSICAL REQUIREMENTS

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Driving                                                      X

Walking                                                     X

Twisting                                                    X

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