Quality Returns Manager

• Oversee physical receipt, inspection, segregation, and storage of incoming materials and returned goods within the warehouse.
• Manage end‑to‑end inspection and processing of consumer returns, including defect validation and warranty determination.
• Partner with Customer Service to ensure timely resolution and accurate defect classification.
• Ensure all inspection results and disposition decisions are accurately transacted in inventory and quality systems.
• Maintain inventory accuracy for inspected, quarantined and returned materials in coordination with Warehouse Operations, Finance and Supply Chain.
• Determine and approve final disposition of nonconforming and returned products (scrap, rework, return-to-vendor, release).
• Lead Corrective and Preventative Action (CAPA) activities by identifying root causes, tracking trends, and verifying effectiveness of corrective actions.
• Work with suppliers, Engineering, and internal stakeholders to resolve quality issues and prevent recurrence.
• Communicate quality trends, risks, and status of corrective actions to management and business partners.
• Supervise, train, and develop inspection and returns personnel to meet operational and quality objectives.
• Plan labor and inspection capacity to support return volumes and inspection throughput targets.
• Ensure safe handling and storage of defective and returned materials in compliance with warehouse and safety standards.
• Drive continuous improvement initiatives to reduce defects, improve inspection cycle time, and enhance data visibility.
• Other duties as assigned.

 

Key Requirements:

• Associate degree or equivalent work experience required; bachelor’s degree preferred
• 2 years of supervisory experience in warehouse, manufacturing, or quality operations
• Experience with inventory management systems, QMS, and CAPA processes
• Strong analytical skills: advanced Excel proficiency preferred
• Lean, Six Sigma, or Root Cause Analysis certification preferred
• Bilingual (Spanish) a plus
• Strong organizational and prioritization skills
• Proven ability to lead, train, and motivate teams
• Excellent problem‑solving and decision‑making capabilities
• Clear verbal and written communication skills
• Customer‑focused mindset with strong cross‑functional collaboration

 

Equal Opportunity Employer

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