What are the responsibilities and job description for the Senior Service Technician position at Alliance Building Services?
Job Description
Alliance Security is a New York Tri-State leader providing Engineering, Installation and Service/Repair of high-end security systems and solutions for a premier portfolio of clientele. Alliance Security is currently looking to fill the position of Senior Service Technician. The role will perform a wide variety of duties and responsibilities which consist of coordinating, planning, and installing video surveillance technologies – CCTV, and access control security technologies. This position will report to the Manager of Installation Services - Alliance Security.
Responsibilities
- Install or service new and existing security systems, including Web-Based and Cloud-Based Security and CCTV Systems
- Test, adjust, and troubleshoot security systems and related equipment/hardware
- Ability to test and troubleshoot low-voltage continuity issues
- Resolve Firewall Configurations/Networking System Developments
- Handle various emails, phone calls from other team members and the management team, work orders, paperwork, and perform job planning activities
- Make recommendations for security system enhancements
- Act as liaison between client and Manager of Installation Services
- Assist the service department as needed
- Excellent Customer Service and Time Management Skills
- Update and manage CRM software to document installation/service activities
Requirements
- Bachelor’s or Technical Degree preferred
- Minimum of two (3) years’ experience in the security technology industry
- Strong knowledge of security concepts and technology platforms; Video, Access Control, Intercom, Intrusion, Visitor Management, turnstiles, and network devices
- Successfully maintain certification training; AMAG, Genetec, LenelS2, Exacq, Brivo & Eagle Eye
- Strong fundamentals of networking technologies and Information Technology principles
- Flexible schedule and ability to work weekends and overtime
- OSHA 40 Required
- Possess a valid driver’s license and be willing to drive a company-provided commercial vehicle. Will maintain vehicle at residence and commute to/from job locations
Compensation
- SALARY RANGE: $80,000 – $85,000 / ANNUAL
- EQUITY Yes
Benefits
- Medical Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- Paid Vacation
- Paid Sick Days
- Paid Holidays
- 401K Plan
Pay: $80,000.00 - $85,000.00 per year
Work Location: In person
Salary : $80,000 - $85,000