What are the responsibilities and job description for the Operations Assistant position at Alliance Bank?
*** THIS IS NOT A REMOTE POSITION***
Must office in Sulphur Springs, Texas
POSITION PURPOSE
This position is responsible for the administrative and clerical functions of the Operations Department. Responsibilities will include tasks related to operations support, physical security, fraud, electronic payments and serving as administrator for some bank operations systems and assisting with projects as necessary. This employee offers the customer the highest degree of service and promotes all Alliance Bank's products and services.
SKILLS, KNOWLEDGE, AND PHYSICAL REQUIREMENTS
1. Ability to read, write and speak the English language, bilingual helpful.
2. Ability to respond to customers’ requests with tact, diplomacy, and a sense of urgency.
3. Ability to offer Alliance Bank’s products and services.
4. Three (3) years of experience in banking or job-related field and one (1) year of training and/or education in the field or a combination of education and experience providing equivalent knowledge.
5. Ability to respond to customer requests with tact, diplomacy, and a sense of urgency.
6.Ability to prioritize own tasks and responsibilities to ensure that excellent service to our customers is accomplished before most administrative functions are processed.
7. Ability to handle multiple tasks within a prescribed time period and adapt to frequent or unexpected changes in work responsibilities or processes.
8. Must be proficient in Microsoft Excel and Word
9. Ability to operate basic office equipment including a PC with job-related software.
11. Previous supervisory and management experience.
12. Ability to handle bank and customer transactions with a high level of confidentiality.
13. Knowledge of state and federal regulations.
14. Knowledge of Alliance Bank’s loan policies and procedures.
15. Knowledge of Alliance Bank’s products and services.
16. Schedules are prepared based on business needs and are subject to change at any time. This may include the need for evenings, weekends, or holiday coverage.
17. Office setting with moderately varied desk-oriented activity.
18. Ability to stand, bend, stoop, squat, and kneel.
19. Repetitive movement of finger, wrist, and hand.
20. Ability to lift 50 lbs.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
1. Personify Alliance Bank’s mission statement of The best in all we do.
2. Actively sell and cross-sell bank services.
3. Provide prompt, courteous, and friendly service.
4. Promotes Alliance Bank’s culture through all interactions modeling the Alliance Bank way of Customer Experience.
5. Prepare monthly management reports, provide administrative support, and assist with project management as needed for operations support, physical security, fraud, electronic payments, and other functional areas under the Senior Operations Officer.
6. Assist the Senior Operations Officer with operations department functions, including but not limited to:
a. Deposit Operations – work department tasks as needed.
b. Project Assistance, including following up on assigned
c. Learn operations department tasks and working as needed.
7. Assist with writing, reviewing, and maintaining policies affecting areas of operations support, physical security, fraud, electronic payments, and other functional areas under the Senior Operations Officer.
8. Assist with reviews of current processes and procedures for inefficiencies within the operations department.
9. Assist with research/evaluation of potential products.
10. Prepare/update reports from various report-writing systems.
11. Assist with the review of Operations Processes.
12. Prepare analysis & presentations on products/processes.
13. Serve as backup to Fraud Analyst.
14. Attend periodic training seminars and peer group meetings pertaining to this position.
15. Perform other job duties as required.
16. Establish, retain, and deepen relationships with banking center customers and potential customers to achieve sales goals and provide quality customer service.
17. Keep updated on all Alliance Bank policies and procedures pertaining to this position.
18. Attendance and punctuality are a must.
Job Type: Full-time
Work Location: In person