Aviation Operations Coordinator

Company Overview:

Alliance Aviation Services (AAS) is a premier, award-winning Fixed Base Operator (FBO) located at Perot Field at Alliance in Fort Worth, Texas. Strategically positioned within one of the nation’s most dynamic aviation hubs, AAS provides comprehensive ground support and concierge-level services to a diverse clientele—including civilian, military, and cargo aircraft.

With a strong reputation built on operational excellence, AAS combines world-class customer service with cutting-edge facilities designed to meet the needs of pilots, passengers, and military personnel alike. Whether supporting complex cargo logistics or welcoming VIP guests, the Alliance team is committed to delivering seamless, safe, and superior aviation experiences. Our focus on precision, hospitality, and continuous innovation ensures that every arrival and departure is handled with exceptional care and attention.

Position Summary:

Alliance Air Services is seeking a dedicated and service-oriented FBO Operations Coordinator to join our growing team at Perot Field in Fort Worth, TX. Reporting to the Customer Experience Manager, this role plays a vital part in delivering seamless, high-touch service to pilots, crew, and passengers. The FBO Operations Coordinator will support day-to-day operations, contribute to a positive team culture, and help maintain the efficiency and professionalism that define our customer experience.

The ideal candidate thrives in a fast-paced environment, demonstrates resilience under pressure, and excels at multitasking and team collaboration. This position requires a strong commitment to operational excellence and customer satisfaction, ensuring that every interaction reflects the high standards of our FBO.

Responsibilities:

Aircraft and Service Coordination:

• Communicate fuel order information to appropriate teams
• Coordinate and track all miscellaneous service requests (LAV, potable water, oil, etc.)
• Utilize software platforms to track inbound and outbound aircraft as well as service requests
• Coordinate daily customer pull times
• Coordinate international trash pickup and complete proper documentation
• Prioritize operational tasks to ensure safe, efficient and upscale service is provided

Communication and Customer Interaction:

• Maintain lines of communication with Line Operation Specialists, Customer Service Representatives, and Concierge department members through the use of two-way radios
• Professionally communicate with pilots on inbound aircraft
• Assist with passenger services as required
• Provide timely feedback to the company regarding service failures or customer concerns
• Update service request status in real time through our digital platform
• Communicate directly with Leads on shift to ensure cohesiveness and teamwork

Operational Oversight:

• Maintain and operate gate movements
• Complete weekly airport audits
• Track weather conditions

Required Skills/Abilities:

• Strong organizational skills and attention to detail
• Ability to multi-task and thrive in a fast-paced, high-pressure environment
• Adaptability to dynamic conditions and frequent interruptions
• Effective problem-solving and decision-making skills
• Excellent communication skills (written, verbal, and radio)
• Strong customer service orientation with a professional demeanor
• Self-motivated with a high sense of urgency
• Commitment to safety for team members, airport operations, and FBO clients
• Ability to work collaboratively in a team environment
• Basic technical aptitude for operational systems and equipment

Education and Experience:

• High school diploma required; associate or bachelor’s degree preferred
• Minimum 2 years of experience in general aviation, FBO operations, or airport services
• Experience in high-touch customer service environments (e.g., hospitality, aviation, concierge) preferred
• Familiarity with aviation scheduling, dispatch, or ground support systems is a plus

EEO Statement:

Hillwood is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.

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