What are the responsibilities and job description for the Veterinary Receptionist position at Alliance Animal Health?
Company Description
At New Smyrna Beach Animal Medical Center, we are dedicated to providing compassionate, high-quality veterinary care for pets and the families who love them. Our team believes in practicing medicine with integrity, teamwork, and a strong commitment to patient advocacy.
We are a fast-paced, collaborative clinic where every team member plays an important role in delivering exceptional care. From preventive medicine and diagnostics to urgent care and surgery, our goal is to support the health and well-being of our patients while creating a positive and supportive environment for both clients and staff.
We pride ourselves on fostering a culture built on communication, respect, and professional growth. Our team works closely together to ensure pets receive the best possible care while also supporting one another through busy clinic days.
We are currently looking for a Veterinary Client Care Specialist to join our team on weekends to help support our growing caseload and ensure pets in our community have access to quality care when they need it most.
To learn more about us click here.
Job Description
Front-Of-House Management: Orchestrate daily clinic flow by managing high-volume scheduling, efficient check-ins/outs, and accurate payment processing.
Client Advocacy & Triage: Act as the first point of contact to evaluate client concerns, direct inquiries to medical staff, and provide compassionate, discreet emotional support during sensitive medical situations.
Clinic Maintenance: Ensure a welcoming, clinical environment while adhering to safety protocols for zoonotic diseases and animal handling.
Professional Growth: Committed to continuous improvement through proactive participation in virtual and hands-on clinical training.
Weekend Requirement: Saturday and Sunday availability is required for this position, starting at 8:30 am
Flexiable weekday avalibility as needed.
Qualifications
What You’ll Bring to the Team:
Industry Experience: A minimum of 1 year of experience in a veterinary front-desk or clinical setting (required).
Interpersonal Excellence: A calm, compassionate demeanor with the ability to communicate effectively and work seamlessly within a team.
Operational Skills: Exceptional organizational habits and proficiency with modern computer systems/veterinary software.
Growth Mindset: A self-motivated approach and a genuine desire to expand your professional knowledge and skill set.
Additional Information
We offer our staff:
- Comprehensive Benefits for Full Time team (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
- Employee Assistance Program
- Paid Vacation and Sick Time for ALL Employees
- Paid Bereavement Program
- Paid Parental Leave Program
- Competitive Compensation
- Continuing Education Allowance (applies to licensed/registered/certified roles)
- Tuition Assistance Program
- Access to a CVA/CVT/CVPM Partnership through Penn Foster
- Career Development Opportunities
- Referral Bonus Program for most positions!
- Holiday Pay
- *Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check.
*Note – some benefits may only be available to or vary slightly for full-time employment status vs part-time status.
For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit https://allianceanimal.com/additionaljobdescriptiondetails/.