What are the responsibilities and job description for the Veterinary Patient Care Coordinator position at Alliance Animal Health?
Company Description
Alliance Animal Health is a fast-growing private equity backed, Veterinary Service Organization that operates as a majority owner and business partner to many veterinarian practices across the US. Our goal is to make it easier for our practices at every step by providing world-class business solutions like talent acquisition, marketing, human resources, finance, and operations, so that they can focus their energy on providing incredible care for animals. In fact, our Core Values are (quite literally) written with PETS in mind: Passion, Engagement, Trust and Service.
We want our doctor partners to choose what's best for their practice because they are the experts in medicine, while we customize the support, the co-ownership approach, and business solutions based on their goals. We pride ourselves on maintaining a culture of open communication and collaboration to deliver innovative solutions to advance today’s veterinary environment - without disrupting the medical autonomy and what makes each of our hospitals unique. Because at the end of the day, our central support team exists to serve our practices. So, if you’re excited about using your talents to make an impact on the health and wellness of pets - we’d love to talk with you!
Job Description
The Patient Care Coordinator (PCC) is a client-focused professional responsible for managing a dedicated book of veterinary practices and supporting their clients through proactive communication, scheduling, and preventive care outreach. In this role, the PCC partners closely with assigned clinics to help drive patient compliance, improve client engagement, and provide operational support.
This position requires a self-directed individual who can independently manage their workflow, prioritize outreach activities, and support multiple practices simultaneously. The PCC serves as a key liaison between veterinary clinics and their clients while ensuring a high level of service and communication.
Key Responsibilities
The Patient Care Coordinator manages client outreach for assigned veterinary practices, supporting preventive care compliance and appointment scheduling. This role educates clients on recommended veterinary services such as wellness exams, vaccinations, and dental care while conducting outreach through phone, text, and email to schedule appointments and follow up with clients. The PCC serves as the primary communication liaison for assigned clinics, helping support clinic workflows and service goals. Responsibilities also include maintaining accurate documentation of client interactions, navigating multiple systems such as PetDesk, RingCentral, Microsoft Teams, and veterinary practice management software (e.g., Cornerstone, ezyVet, AviMark), reviewing patient records to identify follow-up care opportunities, and professionally handling client questions, concerns, or service issues.
Qualifications
Required
Work Environment
This is a primarily remote position that requires frequent use of phone, messaging, and virtual communication tools to engage with clients and veterinary practices. The role involves extended periods of computer-based work while managing outreach, scheduling, and documentation across multiple systems.
WE ARE A DRUG-FREE & EQUAL OPPORTUNITY EMPLOYER.
Company Policy Forbids Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Marital Status, Sexual Orientation or National Origin.
Alliance Animal Health is a fast-growing private equity backed, Veterinary Service Organization that operates as a majority owner and business partner to many veterinarian practices across the US. Our goal is to make it easier for our practices at every step by providing world-class business solutions like talent acquisition, marketing, human resources, finance, and operations, so that they can focus their energy on providing incredible care for animals. In fact, our Core Values are (quite literally) written with PETS in mind: Passion, Engagement, Trust and Service.
We want our doctor partners to choose what's best for their practice because they are the experts in medicine, while we customize the support, the co-ownership approach, and business solutions based on their goals. We pride ourselves on maintaining a culture of open communication and collaboration to deliver innovative solutions to advance today’s veterinary environment - without disrupting the medical autonomy and what makes each of our hospitals unique. Because at the end of the day, our central support team exists to serve our practices. So, if you’re excited about using your talents to make an impact on the health and wellness of pets - we’d love to talk with you!
Job Description
The Patient Care Coordinator (PCC) is a client-focused professional responsible for managing a dedicated book of veterinary practices and supporting their clients through proactive communication, scheduling, and preventive care outreach. In this role, the PCC partners closely with assigned clinics to help drive patient compliance, improve client engagement, and provide operational support.
This position requires a self-directed individual who can independently manage their workflow, prioritize outreach activities, and support multiple practices simultaneously. The PCC serves as a key liaison between veterinary clinics and their clients while ensuring a high level of service and communication.
Key Responsibilities
The Patient Care Coordinator manages client outreach for assigned veterinary practices, supporting preventive care compliance and appointment scheduling. This role educates clients on recommended veterinary services such as wellness exams, vaccinations, and dental care while conducting outreach through phone, text, and email to schedule appointments and follow up with clients. The PCC serves as the primary communication liaison for assigned clinics, helping support clinic workflows and service goals. Responsibilities also include maintaining accurate documentation of client interactions, navigating multiple systems such as PetDesk, RingCentral, Microsoft Teams, and veterinary practice management software (e.g., Cornerstone, ezyVet, AviMark), reviewing patient records to identify follow-up care opportunities, and professionally handling client questions, concerns, or service issues.
Qualifications
Required
- Strong ability to work independently and manage multiple priorities
- Excellent written and verbal communication skills
- Comfort working across multiple technology platforms
- Strong organization and attention to detail
- Ability to handle challenging client conversations with professionalism
- Experience working in a veterinary clinic or animal health environment
- Familiarity with PetDesk or veterinary practice management systems
- Prior experience in client service, appointment scheduling, or preventive care coordination
- Experience working in a remote environment
Work Environment
This is a primarily remote position that requires frequent use of phone, messaging, and virtual communication tools to engage with clients and veterinary practices. The role involves extended periods of computer-based work while managing outreach, scheduling, and documentation across multiple systems.
WE ARE A DRUG-FREE & EQUAL OPPORTUNITY EMPLOYER.
Company Policy Forbids Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Marital Status, Sexual Orientation or National Origin.