What are the responsibilities and job description for the Veterinary Office Manager position at Alliance Animal Health?
Company Description
About Troy Veterinary Clinic:
For over 60 years, Troy & Wentzville Veterinary Clinics have proudly served the communities of Troy, Wentzville, Moscow Mills, Cave, Flint Hill, New Melle, and the surrounding areas of Lincoln and St. Charles counties. We are committed to delivering exceptional veterinary care for a wide range of animals—from beloved companion pets to horses and livestock.
At Troy Veterinary Clinic, we treat pets like family because we’re pet owners too. Our team shares a deep-rooted passion for animals, and it shows in the care we provide—whether it’s routine wellness care for dogs and cats, specialized treatment for equines, or expert herd health services for local farmers.
We pride ourselves on combining compassionate care with decades of experience across small and large animal medicine. With a strong foundation in both preventative and emergency care, our mission is to support the health and well-being of every animal we serve.
Join a team that values community, compassion, and quality veterinary medicine.
To learn more about us click here.
Job Description
We’re looking for:
We are seeking an organized, compassionate, and proactive Veterinary Office Manager to support the daily operations of our veterinary practice. Under the direction of the Practice Manager, the Office Manager will help lead the front office team, ensure exceptional client service, and contribute to the smooth and efficient functioning of the practice.
This role is ideal for someone who thrives in a fast-paced environment, values collaboration, and is passionate about both team leadership and patient care.
Key Responsibilities:
- Oversee daily operations of the front desk and administrative team
- Support the Practice Manager with staff scheduling, payroll, and performance oversight
- Manage client relations, ensuring a high level of customer service and satisfaction
- Maintain accurate financial records and oversee invoicing, deposits, and petty cash
- Assist with inventory control and ordering of office and medical supplies
- Collaborate with veterinarians and technicians to support patient flow and care
- Train and support team members in customer service, protocols, and software systems
- Handle conflict resolution and promote a positive, team-focused environment
- Ensure compliance with veterinary regulations and safety protocols
Qualifications
Qualifications:
- 2 years of experience in veterinary or medical office management (preferred)
- Proficient in veterinary practice management software (e.g., AVImark, Cornerstone, or similar)
- Ability to multitask and remain calm under pressure
- Experience with budgeting, payroll, and HR functions a plus
- Compassionate, Team Player, Multi-Tasker and Strong Communicator
- Highly organized and possess computer skills
- Self-starter with the desire to continue to advance your knowledge and skillset
- Open availability with flexibility to change hours based on hospital’s needs
Additional Information
We offer our staff:
- Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
- Employee Assistance Program
- Paid Vacation and Sick Time for ALL Employees
- Paid Bereavement Program
- Paid Parental Leave Program
- Competitive Compensation
- Continuing Education Allowance (applies to licensed/registered/certified roles)
- Tuition Assistance Program
- Access to a CVA/CVT/CVPM Partnership through Penn Foster
- Career Development Opportunities
- Referral Bonus Program for most positions!
- Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)
- Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check.
- *Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.
- For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit https://allianceanimal.com/additionaljobdescriptiondetails/.