What are the responsibilities and job description for the Veterinary Customer Service Representative position at Alliance Animal Health?
Company Description
Veterinary Medical Center of St. Lucie County is a beautiful 10,000 sq foot 24-hour emergency veterinary hospital in St. Lucie, FL. We offer specialized ER care 24/7 and during the day we function as a comprehensive full-service animal hospital! We provide top-notch service, cutting-edge technology, and a dedicated team of experienced medical professionals and support staff eager to be involved in your pet’s care. Whether your pet needs routine check-ups, preventive care, or urgent medical attention, we’re here to provide expert care whenever it’s needed. We also offer boarding, grooming, and an incredible dog daycare!
With a shared passion for animal care and a commitment to excellence, we ensure that every pet receives the best possible treatment in a warm and welcoming environment.
Our general practice hours of operation are:
- Monday - Friday: 7 am - 5 pm
- Saturday: 7 am - 4 pm
- Closed on Sunday
Check us out here!
Job Description
Job duties include, but are not limited to:
Maintain the visual appeal of the hospital reception area, greet and welcome clients and patients, answer questions and triage client concerns, answer calls or emails and direct to the appropriate party for resolution, schedule appointments to maximize efficiency and daily flow, check in and check out clients and process payments. Our receptionists offer friendly emotional support in a compassionate and discreet manner during times of need to our clients and must be comfortable with various medical outcomes.
Must be able to withstand unpleasant odors and noises. May be exposed to bites, scratches, animal waste and potentially contagious diseases.
Whether you’re looking to just be a master of your role or trying to grow into that next career move, you’ll have opportunities through a variety of virtual and hands on, interactive training and continuing development.
Qualifications
We’re looking for:
- Experienced Receptionist with a minimum of 1-year veterinary experience preferred.
- Weekend availability .
- Open 24/7- rotating Holidays required .
- Compassionate and calm team player.
- Ability to multi-task.
- Strong communication skills.
- Highly organized and possess computer skills.
- Self-starter with the desire to continue to advance your knowledge and skillset.
Additional Information
Pay Range: Starting at $17/hr depending on experience level.
We offer our staff:
- Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
- Employee Assistance Program
- Paid Vacation and Sick Time for ALL Employees
- Paid Bereavement Program
- Paid Parental Leave Program
- Competitive Compensation
- Continuing Education Allowance (applies to licensed/registered/certified roles)
- Tuition Assistance Program
- Access to a CVA/CVT/CVPM Partnership through Penn Foster
- Career Development Opportunities
- Referral Bonus Program for most positions!
- Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)
Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check.
*Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.
For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit: https://allianceanimal.com/additionaljobdescriptiondetails/