Lead Veterinary Receptionist

Company Description

Labahn Veterinary Hospital has been proudly serving the community since 1946. We believe in nurturing the human-animal bond and creating a harmonious relationship between people and animals. Our 3 veterinarians work hard to practice progressive, state-of-the-art medical quality with a focus on companion animals in the Fort Smith, AR and surrounding areas. We offer many services to provide the best comprehensive care to our patients including Preventative Care, Surgery, Urgent Care, In-House Diagnostics, Digital X-Ray, Laser Therapy, and more.

To learn more about us click here. 

Job Description

Job duties include, but are not limited to:

Position Summary
We are seeking an experienced and motivated Lead Veterinary Receptionist to support front desk operations, guide the client service team, and help ensure a smooth and welcoming experience for both clients and patients. This role is ideal for someone who excels in customer service, enjoys mentoring others, and works closely with hospital leadership to maintain efficient daily operations.

Key Responsibilities

Client Service & Front Desk Operations

• Provide exceptional client service by warmly greeting clients, answering phones, scheduling appointments, and managing check-in and check-out processes
• Ensure accurate client and patient records within the practice management system
• Communicate clearly with clients regarding appointments, services, estimates, and general hospital policies
• Maintain a clean, organized, and professional reception and lobby area

Leadership & Team Support

• Serve as a leader and resource for the reception team
• Train, mentor, and assist with onboarding new client service representatives
• Help coordinate daily front desk coverage, scheduling, and workflow
• Foster a positive, collaborative, and supportive team environment
• Provide feedback and assist with performance coaching in partnership with hospital leadership

Operations & Workflow Support

• Help maintain efficient front desk operations and appointment flow
• Assist with administrative tasks, including managing emails, reminders, and client communications
• Support hospital initiatives that improve client experience and operational efficiency
• Ensure adherence to hospital policies, procedures, and confidentiality standards

Client Communication

• Provide clear, compassionate communication to clients regarding scheduling, services, and follow-up care
• Help address client questions or concerns and escalate when appropriate
• Support client education to help ensure the best care and experience for their pets

Qualifications

We’re looking for:

Required

• Previous experience in a veterinary receptionist role, with experience in a lead or senior client service position preferred
• Strong client service skills with the ability to communicate clearly and compassionately with clients and team members
• Excellent organization, leadership, and problem-solving abilities
• Ability to multitask and remain calm and professional in a fast-paced environment
• Proficiency with scheduling, phone management, and client communication

• Commitment to providing exceptional client experiences and supporting a positive team environment

Preferred

• Prior experience training or mentoring reception or client service team members
• Experience with veterinary practice management software and electronic medical record systems
• Familiarity with scheduling coordination, workflow management, or front desk operations in a veterinary setting

Additional Information

We offer our staff:

Pay: $18-20/hr depending on experience 

• Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
• Employee Assistance Program
• Paid Vacation and Sick Time for ALL Employees
• Paid Bereavement Program
• Paid Parental Leave Program
• Competitive Compensation
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Assistance Program
• Access to a CVA/CVT/CVPM Partnership through Penn Foster
• Career Development Opportunities
• Referral Bonus Program for most positions!
• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)
• Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check.
• *Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.
• For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit https://allianceanimal.com/additionaljobdescriptiondetails/.

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