Front Desk/Patient Coordinator

Job Overview
We are seeking a dynamic and compassionate Front Desk/Patient Coordinator to join our healthcare team. In this vital role, you will be the first point of contact for patients and visitors, ensuring a welcoming environment while efficiently managing administrative and clinical workflows. Your energetic approach will help streamline patient check-ins, coordinate appointments, and support clinical staff with accurate documentation and health information management. This position offers an exciting opportunity to contribute to high-quality patient care through exceptional customer service and meticulous administrative support.

Responsibilities

• Greet patients and visitors warmly, providing excellent customer service and guiding them through the check-in process
• Manage multi-line phone systems, scheduling appointments, and answering patient inquiries with professionalism and clarity
• Verify patient insurance coverage, including health insurance knowledge such as Medicare, HIPAA compliance, and documentation review
• Maintain accurate electronic health records (EHR) using systems like Epic, Meditech, Athenahealth, eClinicalWorks, or other EMR systems
• Assist with medical billing processes including collection of payments, coding (CPT, ICD-9, ICD-10), and submitting claims for reimbursement
• Organize and file medical records securely in accordance with clinical confidentiality policies and health information management standards
• Support clinical staff by preparing care plans, reviewing documentation, and ensuring compliance with medical terminology and coding requirements

Qualifications

• Proven experience in a medical office setting or healthcare environment with strong clerical skills
• Familiarity with EMR/EHR systems such as Epic, Meditech, Athenahealth, or eClinicalWorks; experience with electronic health records management is highly preferred
• Knowledge of medical billing, coding (CPT, ICD), insurance procedures including Medicare; understanding of HIPAA regulations is essential
• Excellent phone etiquette, communication skills, and ability to handle multi-line phone systems efficiently
• Bilingual abilities are a plus to serve diverse patient populations effectively
• Strong computer skills including proficiency in Microsoft Office Suite (Word, Excel) and typing skills (10 key typing)
• Ability to work in a fast-paced environment while maintaining attention to detail and clinical confidentiality policies
• Previous clinic or dental office experience is highly desirable; familiarity with medical terminology and health insurance processes will be advantageous

Join us in delivering exceptional healthcare experiences by combining your administrative expertise with your passion for patient service. This role provides a rewarding opportunity to make a positive impact on patients’ lives while working within a supportive team dedicated to excellence in healthcare delivery.

Pay: $18.00 - $20.00 per hour

Expected hours: 8.0 per week

Work Location: In person

Salary : $18 - $20