What are the responsibilities and job description for the Patient Service Representative position at Alleviate Pain and Spine?
Pay: $18.00 - $21.00 per hour
Job description:
About the Role
Are you friendly, organized, and love helping others? Join our team as a Patient Service Representative (PSR) — the welcoming face of our practice!
We’re looking for a professional team player who thrives in a fast-paced environment and is eager to learn and grow.
Be part of a team that makes every patient’s visit a great experience — apply today!
Key Responsibilities:
- Greet patients and confirm their identity using two identifiers (for example, name and date of birth).
- Have patients sign any necessary forms or consents.
- Verify and update patient contact, demographic, and insurance information.
- Schedule tests, procedures, and referral appointments.
- Process insurance authorizations and referrals as needed.
- Accurately update patient records in the system for each visit.
- Verify insurance and obtain pre-approvals for high-cost services.
- Collect payments (co-pays, cash, or checks) and record them accurately.
- Make sure referral authorization numbers are sent to billing promptly.
- Understand how registration errors can affect patient care and billing.
- Communicate clearly and respectfully with patients, doctors, and coworkers.
- Answer phone calls and messages promptly and professionally.
- Help solve problems quickly and effectively.
- Be flexible with your schedule to meet clinic needs.
- Conduct follow ups with patients when needed
- Attend staff meetings regularly.
- Support the manager with projects or training new team members.
- Assist with ordering office supplies.
- Provide coverage and assistance in other areas when needed.
Qualifications:
Education:
- High school diploma or GED required
Experience:
- Minimum 1 year
Skills:
- Integrity: Honest, dependable, and trustworthy.
- Respect: Treats everyone fairly and values diversity.
- Accountability: Owns both successes and mistakes, and works to improve.
- Compassion: Cares deeply for patients and is willing to help others.
- Teamwork: Works well with others in a busy environment.
Locations:
· De Pere
· Neenah
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Free parking
- Health insurance
- Life insurance
- On-the-job training
- Opportunities for advancement
- Paid sick time
- Paid time off
- Paid training
- Professional development assistance
Work Location: In person
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Expected hours: 40 per week
Work Location: In person
Salary : $18 - $21