Office Manager

The Office Manager plays a key dual role within the clinic and is responsible for both delivering direct patient care and supporting the clinic’s operational efficiency by serving in a leadership role among the clinical team. This position combines advanced Medical Assistant duties with supervisory responsibilities to ensure high-quality care, staff coordination, and smooth workflow in an allergy, asthma, and immunology clinical environment.

Key Responsibilities:

Clinical/Lead Medical Assistant Duties:

• Perform all essential Medical Assistant functions including rooming patients, taking vitals, reviewing medical histories, and preparing patients for exams.
• Assist with diagnostic testing and procedures specific to allergy and asthma care, including skin testing, spirometry, immunotherapy injections, and biologic administration.
• Accurately document patient information in the Electronic Medical Record (EMR)
• Administer allergy shots and medications under provider supervision and in accordance with protocol.
• Maintain clinical supply inventory and ensure proper stock rotation and compliance with storage standards.
• Provide patient education related to treatment plans, medication use, and follow-up care.

Supervisory/Coordinator Duties:

• Act as a team lead and first point of contact for clinical staff issues or workflow concerns.
• Support clinic manager with daily operational tasks including staff scheduling, coverage coordination, and performance oversight.
• Train, mentor, and assist in the onboarding of new Medical Assistants and clinical staff.
• Monitor adherence to clinical protocols, safety regulations, and quality control standards.
• Participate in staff evaluations and contribute to process improvement initiatives. / Leads
• Collaborate with providers and administrative leadership to optimize patient flow and clinical efficiency.
• Address and resolve routine patient concerns in coordination with clinical and administrative leadership.
• Tracks and produces reporting including clinic metrics, KPIs, etc.

Qualifications:

• High school diploma or equivalent required; Associate’s degree in a related field preferred.
• Certified or Registered Medical Assistant desired.
• Minimum of 3 years of clinical experience, with at least 1 year in a leadership or lead MA role preferred.
• Experience in an allergy/immunology setting preferred
• Knowledge of EMR systems required
• Strong interpersonal, organizational, and problem-solving skills.
• Ability to handle multiple priorities in a fast-paced environment.

Physical Requirements:

• Must be able to stand and walk for extended periods.
• Ability to lift up to 15 pounds, assist with patient positioning, and handle clinical equipment.
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, and the ability to adjust focus