What are the responsibilities and job description for the Front Desk Agent position at Allergy Miami?
- Job Title: Allergy Clinic Front Desk Receptionist
- Employment Type: Full-time
- Department: Administration / Patient Services
- Reports To: Office Manager
Hours:Tuesday- Friday 8:00 a.m- 5:30 p.m
Saturday:8-12 pm
Key Responsibilities
- Patient Check-In: Welcome patients, verify personal information, and collect insurance cards and co-pays.
- Scheduling: Book, reschedule, and cancel patient appointments using the clinic's scheduling software.
- Phone Management: Answer incoming calls, answer basic questions, and route urgent medical calls to nurses or doctors.
- Data Entry: Update electronic health records (EHR) with accurate patient details and visit notes.
- Billing Support: Collect payments, issue receipts, and assist patients with basic billing questions.
- Office Organization: Keep the waiting area clean and restock forms, clipboards, and office supplies.
Qualifications
- Education: High school diploma or equivalent.
- Experience: Minimum 1 year of customer service or administrative experience, preferably in a healthcare or medical office setting.
- Skills: Strong communication skills, basic computer literacy, and the ability to multitask in a busy environment.
- Bilingual in English and Spanish
- Able to pass background check
- Able to pass drug test
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
Work Location: In person
Salary : $16 - $18