What are the responsibilities and job description for the Medical Office Assistant position at Allergy & ENT Associates?
Essential Duties & Responsibilities
- Greet patients and visitors with a smile in a polite, prompt, helpful manner. Provides any necessary instructions/directions. Informs the appropriate department/person of patient's arrival.
- Follows office policies, procedures, and protocols as appropriate.
- Communicate effectively with other staff members.
- Complete necessary paperwork such as fee tickets, etc. Uses computer systems to generate information necessary for billing.
- Updates patient information, collects co-pays, provides any necessary form(s) needing completion, obtains signature as necessary.
- Maintains a clean, orderly waiting room and work area.
- Promote fully electronic workflows and collaborate with leadership to reduce manual paper processes where feasible.
- Answers phone promptly and pleasantly and handles customer needs expeditiously, such as making appointments, taking messages for the clinical staff, etc.
- Proactively escalates patient, workflow, or operational concerns to leadership with constructive solutions.
- Participate in creative ways to promote patient engagement and personalize patient outreach, improving overall experience and driving authentic patient reviews.
- Timely completes any mandatory company training and participates in required emergency drills or other trainings as assigned.
- Updates information in electronic patient charts according to policy and procedure.
- Maintain patient, staff and employer confidentiality. Comply with all HIPAA regulations.
- May perform other job activities as assigned.