Assistant Vice President of Operations

Allergy & ENT Associates is looking for an Assistant Vice President of Operations for our Houston clinics!

What are we about?

As a multi-state, physician-led team of specialized providers and dedicated staff, we are focused on enhancing the well-being of our patients living with allergy, asthma, and sinus conditions. Our mission is simple: to empower individuals to embrace life to the fullest through personalized, comprehensive, and compassionate healthcare.

Benefits

Health Insurance

Dental & Vision Insurance

401K

Life insurance

PTO & Holidays

Short- & Long-Term Disability

Overview

We are seeking an experienced Assistant Vice President of Operations (AVP) to join our team. The organization is a large and growing multi-specialty Allergy, Asthma, and ENT group based in Houston, Texas, backed by a private equity sponsor and is embarking on an aggressive growth strategy consisting of organic and inorganic growth. Reporting to the Chief Operating Officer, the AVP will be responsible for managing within a muti-location/clinic environment and expected to collaborate with cross-functional departments (Finance, Accounting, IT, HR, Business Development) to provide leadership and to ensure attainment of strategic objectives, delivery of quality patient care and financial integrity of each practice.

Position Description

Key Responsibilities include:

• Providing operational leadership and direction to ensure accomplishment of medical practice objectives and goals for a fast paced and growing multi-location clinical practice
• Working directly with the COO and broader leadership team to plan and implement both short-term and long-term strategic initiatives and programs.
• Overseeing the activities of assigned management personnel, including clinical and ancillary departments and locations.
• Regular review and analysis of key metrics to maximize revenues – including P&L management - and to make certain costs are expended appropriately to ensure the organization is maximizing economies of scale.
• You have the ability to review clinical processes and then reengineer those processes across multiple locations so that the locations function in a similar manner with a consistent “blueprint” on a day to day.
• You will conduct regular meetings with assigned clinical and ancillary department staff including ongoing follow up of initiatives and develop recommendations for continuous improvement.
• Manage integration of acquired practices to ensure consistent streamlined approach to M&A integration.
• The candidate will ensure compliance with all regulatory agencies governing health care delivery. Including monitoring the practice's compliance with various regulatory and personnel issues including compliance with HIPAA, FLSA, EEO, ADA, OSHA, CT accreditation, etc.
• Ensure computer systems are operating effectively at all practice locations and that information is safeguarded and protected.
• Engage in new providers recruiting – including attracting and retaining - and the transitioning and integrating of new practice locations into the group which results in the highest level of care within best of class industry standard cost ratios.
• Implement operational efficiencies to reduce wait times, re-engineering workflows and production to align with company model at scale.
• Identifies, recommends, and implements practice needs including, but not limited to marketing, staffing, services, equipment, and facilities.
• Fosters innovation and cultivates an environment of market-driven, consumer-focused insights and idea generation across the company.
• Engages and motivates others, driving the team towards performance, open communication, continuous improvement, and alignment toward common goals.
• Identifies the professional development needs of team members and provides mentorship.
• Works with clinical staff to develop or review policies and procedures.
  
  

Critical Success Factors

• Create and maintain an environment enabling the highest degree of employee satisfaction while delivering superior customer/patient experience and satisfaction.
• Create a mindset of servant leadership throughout and a commitment to daily excellence. The AVP of Operations will be viewed as a champion of employees and patients.
• Execute on financial and performance metrics to continually set new benchmarks standards.
  
  

Qualifications

Primary Ongoing Functions and Skillsets:

• Seven or more years of executive level experience in a busy multi-provider, multi-location medical practice or other healthcare setting, with direct allergy and/or ENT experience a plus.
• Bachelor’s degree in business administration, health care administration, or similar degree. Master’s degree preferred.
• Ability to coach and mentor, develop leadership bench strength and lead by example to create a positive, inclusive and engaged culture.
• Ability to deal effectively and quickly with patients, providers, and employees.
• Possess the ability to think on the spot and to clearly make decisions in initiating business office policy.
• Experience leading clinical teams is required.
• Experience leading teams of providers, as well as developing credibility and trust with teams of providers.
• Strong operational background in developing operational efficiencies and operational excellence.
• Experience leveraging technology to offer best in class patient experience and healthcare solutions.
• Willing to travel to all practices within purview and for meetings as required.
• High business acumen and executive presence.
• Working in a PE backed environment preferred.
• Effective communication, interpersonal, and feedback skills.