Patient Services Representative - Allergy Clinic

We are hiring a Full Time Allergy Clinic Front Desk Receptionist.

Primary Function:

• Able to multi-task while providing excellent customer service operating the front desk responsibilities for our outpatient office.

Job Responsibilities:

• Open the office each day.
• Answer the telephone pleasantly. Route calls as needed.
• Greet patients with a smile and friendly manner as they arrive for their allergy shot/appointment. Check patients in using our EMR system- eClinicalWorks (eCW).
• Provide new patients with appropriate paperwork.
• Verify patient demographic and insurance information for new and established patients- with 100% accuracy rate.
• Explain financial and collection policies to new patients- provide written guidelines to each patient.
• Ensure all patient paperwork is complete before patient is seen.
• Working knowledge of all managed care plans for benefits coverage, including HMO and PPO.
• Keep the patient waiting room area neat and clean throughout the day.
• Ensure compliance with HIPAA regulations and maintain patient confidentiality.
• Assist with patient payment collections of co-pay at time of service.
• Appointment scheduling.
• Coordinate with other healthcare professionals to ensure smooth patient flow.
• Assist with administrative tasks such as filing, faxing, and scanning documents.
• Attend monthly department staff meetings.
• Perform all other tasks and projects assigned by department manager.

Education / Certification / Licensure Requirements:

• High school education or G.E.D. equivalent- required.
• Two years prior experience in a medical office- preferred.
• Certificates/licensure requirements- none.

Qualifications:

• Detailed oriented.
• Previous experience in a medical office setting- 2 years preferred.
• Communication skills including: fluent in oral and written English- required.
• Communication skills including: fluent in oral Spanish- preferred.
• Strong computer skills including the ability to send/receive messages, navigate information technology associated with the position, and use our Electronic Medical Records system eCW.
• Hard worker.
• Good with multitasking.
• Excellent organizational skills and attention to detail.
• Able to follow through on assignments.
• Enthusiastic team player.
• Positive attitude.
• Professional appearance and demeanor.
• Ability to thrive in a fast-paced environment.
• Willingness to learn.
• Due to the sensitivity of our allergy patients, we cannot employ anyone who smells of strong odors including smoke, perfume, or cologne.

Uniform:

• Black scrubs. The practice will reimburse up to $120 per year for uniform allowance.

Job Perks:

• Uniform reimbursement.
• Great schedule: No nights. No weekends. No holidays. No call. 1/2 day on Fridays.
• Schedule: Monday: 7:20am-5:15pm, Tuesday: 7:20am-4:45pm, Wednesday: 7:20am-4:45pm, Thursday: 7:20am-5:15pm, Friday: 6:50am-11:45am.
• Excellent clinical culture.
• On-the-job training.
• Occasional free lunches from sales reps.
• Convenient free parking.

Benefits:

• Competitive hourly pay based on experience and credentials.
• Medical insurance.
• Dental insurance- optional.
• Vision insurance- optional.
• Life insurance.
• PTO time starts accruing on day 1 and is available after 90 days.
• 401(k) program with 3% company profit sharing- eligible after 1 year.

Work Location:

• In person only.
• Hermitage, TN

Work Remotely:

• No

Principals only. Recruiters, please don't contact this job poster.

Please do not contact job poster about other services, products or commercial interests.

Job Type: Full-time

Pay: $18.00 - $19.50 per hour

Benefits:

• 401(k)
• AD&D insurance
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid time off
• Uniform allowance
• Vision insurance

Application Question(s):

• Do you have experience with eCW (e-clinical works)? If so, how long?
• Do you have experience with Rosch (Allergy EMR software)? If so, how long?

Experience:

• Medical Front Desk: 2 years (Required)

Work Location: In person

Salary : $120