Call Center Representative - Medical Office

Allergy & ENT Associates is looking for a Call Center Representative to work remote in the Houston area!

What are we about?

As a multi-state, physician-led team of specialized providers and dedicated staff, we are focused on enhancing the well-being of our patients living with allergy, asthma, and sinus conditions. Our mission is simple: to empower individuals to embrace life to the fullest through personalized, comprehensive, and compassionate healthcare.

Address:  Full Remote - After training in The Woodlands, TX for 2 weeks
 

Benefits:

Health Insurance

Dental & Vision Insurance

401K

Life insurance

PTO & Holidays

Short- & Long-Term Disability

We are seeking highly motivated and responsible individuals to be part of our winning team of patient enrollment & engagement specialists. The majority of our interactions entail gathering symptoms and health information from prospective patients over the phone and educating them on the services we provide and who they will be seeing at their first visit. This is a fast-paced job! Talk to people over the phone and follow a pre-selected set of questions asking about medical conditions to pre-qualify prospective patients for a study being conducted in their area.

• Advanced customer service skills and experience
• Knowledge of call center environment and productivity
• Provides superior customer service skills while scheduling and confirming appointments
• Ensure all data entered our system is correct
• Adheres to scheduling templates and clinical guidelines
• Assist in other tasks including live chat
• Scheduling appointments from utilizing our Luma website
• Identifies opportunities to improve patient relations and shorten the time it takes to handle scheduling processes.
• This position requires high-level problem solving and analytical skills, technical accuracy, excellent communication skills and the highest ethical standards.
• Excellent reading skills a must
• Excellent phone etiquette
• Comfortable managing basic computer systems quickly & efficiently
• Must be able to handle a large amount of call volume per day.
• Be receptive to feedback and be team oriented.
• Assist with incoming calls through Call Center
• Must be able to attend work on time without distraction every day.
• Must pass a background check.

• NextGen experience is a plus
• PBX experience helpful
• Medical terminology is a plus
• Customer service: 1 year (Preferred)
• Bilingual/Spanish (Preferred)
• Medical Insurance verification (Preferred)

• Customer Service — Knowledge of principles and processes for providing customer service; the ability to demonstrate a series of activities designed to enhance the level of both internal and external customer satisfaction.
• Organization — Uses time efficiently by prioritizing and planning work activities; is methodical and efficient in structuring tasks to be accomplished.
• Professional Maturity — The ability to separate emotional feelings from the real issues at hand. The ability to legitimately and objectively challenge the substance of our beliefs and biases of our observations.

• Time Management — Managing one's own time and the time of others; the ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Interpersonal Communication — Writes and speaks effectively based on the psychological, relational, situation, environmental and cultural dynamics within the situation 
• Communication — The ability to write and speak effectively using appropriate convention based on the situation; actively listens to others, asks questions to verify understanding, and uses tact and consideration when delivering feedback to others.  

• Physical Activity Level: Sedentary physical activity performing non-strenuous daily activities of an administrative nature
• Physical Demands: Exerting up to 10 pounds of force occasionally to lift, carry, pull, or otherwise move objects; Substantial movements (motion) of the wrist, hands, and/or fingers in a repetitive manner

Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation; Moderate noise (examples: business office with computers and printers, light traffic), daily stair climbing; Typical schedule is Monday through Friday with regular working hours; Occasional overtime may be required.