Medical Receptionist

Pay: $17.00 - $19.00 per hour

Job Overview
We are seeking a dedicated and detail-oriented Medical Receptionist to join our healthcare team. The ideal candidate will be responsible for providing exceptional patient service while managing front desk operations in a fast-paced medical environment. This role requires proficiency in various medical administrative tasks, including scheduling appointments, handling patient inquiries, and maintaining accurate medical records.

Duties

• Greet patients and visitors warmly, ensuring a positive first impression of the clinic.
• Manage multi-line phone systems to schedule appointments and answer inquiries.
• Perform insurance verification and collect payments as needed.
• Maintain patient records in compliance with HIPAA regulations, ensuring confidentiality and accuracy.
• Utilize EMR systems such as eClinicalWorks, for documentation and scheduling.
• Review documentation for completeness and accuracy.
• Provide clerical support including filing, typing, and managing correspondence.
• Support administrative functions within the office to ensure efficient operations.
• Travel to other offices when needed.

Experience
Candidates should possess the following skills and experience:

• Previous experience as a Medical Receptionist or in a similar medical office role is preferred.
• Familiarity with EHR system (eClinicalWorks).
• Bilingual abilities are a plus to enhance patient communication.
• Proficiency in Microsoft Office applications and general computer skills.
• Excellent phone etiquette and customer service skills are essential for effective patient interactions.
• Experience in clinic or hospital settings is beneficial. If you are passionate about providing excellent patient care and have the necessary skills to thrive in a dynamic healthcare environment, we encourage you to apply for this rewarding position.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Front desk accuracy is critical in a medical office. Please describe your experience verifying patient demographics and insurance information. What steps do you take to ensure information is correct at check-in, and how do you handle a situation when something doesn’t match?
• Front desk staff often check in patients, answer phones, manage paperwork, and support providers simultaneously. How do you prioritize tasks when the front desk becomes busy?
• What does HIPAA mean to you in a front desk role, and how do you protect patient privacy in daily interactions?

Work Location: In person