Medical Assistant

Job Title: 

• Medical Assistant (Clinical) - Physician Practice 

Department: 

• Nursing / Clinical 

Reports to: 

• Clinical Coordinator
• Office Manager

FLSA Status: 

• Non-Exempt

Job Description/Summary: 

The Medical Assistant (Clinical)  

• Provides comprehensive patient care for adult and pediatric patients in the areas of Allergy, Asthma, and Immunology.
• Supports physicians, providers, and management with clinical, clerical, and organizational tasks related to patient care, including infusion services. 

Mission Statement: 

• At Allergy Asthma & Immunology Specialties, our mission is to be the leading caregiver in the region for patients of all ages with allergies, chronic respiratory problems, and immune system deficiencies.

T.E.A.M Core Values: 

• T - Trust
  We do the right thing, always. With honesty, professionalism, and strong ethical standards, we honor commitments, protect confidentiality, and act with transparency. Integrity builds the trust that forms the foundation of every patient relationship and every interaction with our colleagues.
• E - Excellence
  We make quality personal. Pursuing better, always. We bring energy, professionalism, and a passion for continuous improvement, so patients and team members experience the very best.
• A - Accountability
  We take ownership. Each of us is responsible for delivering results, being proactive, and following through. We don’t make excuses—we find solutions and make it happen.
• M - Mission-Driven
  We work as one office, one team, with one mission: to make a difference in the lives of our patients and communities. Every decision, big or small, reflects our purpose to serve with compassion, innovation, and integrity.

Standards: 

• Equal Opportunity Employer
  • No discrimination based on race, religion, gender, military/veteran status, color, or national origin.
• Policy and Procedures
  • Refer to the Employee Handbook for more employee details
  • Adheres to all additional policies and procedures set by the practice
  • Completes all mandatory education requirements as required by the job role

Essential Job Duties 

• Provide clinical care including skin tests, patch tests, medication administration, steroid shots, food challenges, spirometry and FeNO pulmonary function testing, lab draws, vaccines, and patient monitoring.
• Maintain accurate patient documentation, consent forms, and charts; communicate clinical concerns to providers.
• Support patient flow, scheduling, pre-registration, insurance verification, and cross-site coverage for infusion and shot clinics.
• Manage supplies and equipment and keep exam rooms stocked.
• Maintain compliance with HIPAA, OSHA, and other regulatory requirements.
• Participate in staff meetings, cross-training, and continuous improvement of clinical and risk management processes.
• Deliver professional, compassionate care and effectively communicate with patients, families, staff, and external contacts.
• Perform emergency procedures as needed and respond to urgent situations promptly.
• Report misconduct or unusual activities and assist with special projects as assigned.
• Flexibility to travel between sites as needed.
• Perform other duties as assigned
• Employment with Guardian Medical Management, LLC may also involve work with its affiliates, including but not limited to East Alabama Allergy and Asthma, PLLC (Allergy Asthma & Immunology of East Alabama, Central Alabama, and West Georgia), Chateau de la Bella, LLC, Infusion Care, LLC, and Medicus Specialty Pharmacy, LLC.

Knowledge, Skills & Abilities (KSAs) 

• Clinical knowledge of patient care operations, infection control, safety standards, and HIPAA regulations.
• Familiarity with billing, insurance, and medical coding
• Proficiency with electronic health record (EHR) systems, Microsoft Office Suite, and standard office equipment.
• Strong verbal and written communication skills with a professional, courteous demeanor.
• Excellent organizational and time management skills, with accuracy and attention to detail 
• Ability to provide exceptional customer service and maintain professionalism under pressure.
• Ability to handle confidential information with discretion and in compliance with regulations.
• Ability to work collaboratively with a diverse team and adapt to changing priorities.
• Ability to maintain regular, reliable attendance to ensure continuity of patient care and office operations.

Population Served: 

• All ages

Position Qualifications: 

• Minimum Education
  • Combined experience/education as a substitute for minimum education.
• Minimum Experience
  • N/A
• Required Registration / License / Certification
  • BLS Certification (or willingness to obtain)
• Preferred Education
  • Associate's degree
• Preferred Experience
  • Prior knowledge of an electronic health record
  • Prior knowledge of the Allergy, Asthma, and Immunology specialty
  • 3 years of experience in a Physician's office
• Preferred Registration / License / Certification
  • Medical Assistant Certification 
• Other Requirements
  • N/A

Physical Requirements / Environmental Demands: 

• Physical Demands
  • Coordination, manual, and physical dexterity sufficient to properly and adequately use various items of medical equipment and office equipment as required of the position or directed
  • The position may involve sitting, standing, bending, and stopping. Repetitive motion or fixed position for prolonged periods.
  • Employee must be capable of lifting to 25 pounds
• Environmental Demands
  • Normal medical office environment: this environment may involve dealing with a high traffic volume of patients and stressful situations requiring the ability to think cleaning, work independently, respond quickly, communicate effectively, and to be able to perform multiple tasks simultaneously, while staying organized.