Medical Assistant

A non-exempt position responsible for assisting in the delivery of allergy health care and patient management. Employees are required to present a positive service-oriented image with actions that are consistent with practice service standards. Follow procedures/protocols established for the management of patient care. Shares responsibility for promoting exceptional staff/patient relations, and facilitating smooth patient flow through the department. Prepares room, patient, medical record, and equipment for clinical provider visit and assists provider during examination, treatment and follow-up. Provides patient education and resolves patient inquires. Serves as a liaison between patients and medical support staff.

Essential Job Functions

• Lab and Imaging reconciliation
• Prepares patients for examination and treatment. Gives information or instructions to patients according to established guidelines and in consultation with the appropriate provider(s).
• Performs various allergy testing such as skin scratch, intradermal, patch application, and oral challenge/desensitization. Also includes dealing with FeNo, Spirometry, Nebulizers/updrafts, and depo Medrol injections.
• Prepares, cleans and stocks exam rooms.
• Receives and stores medical supplies and maintain sample inventory
• Recognize and respond to verbal, non-verbal, and written communication.
• Assists physicians in preparing for procedures/testing.
• Assists with scheduling of tests and treatments.
• Prepare and administer medication and immunization as ordered by providers.
• Perform within legal and ethical boundaries and scope of practice.
• Accurately records patient history/chief complaint, medication reconciliation, procedures completed on patients, treatments given and patient’s response to treatment.
• Responsible for ITX sign-up.
• Documents any interaction involving patients.
• Responsible for greeting patients and visitors in a prompt, pleasant and professional manner.
• Accurately records telephone calls and ensures follow-through.
• Responsible for electronic prescription and refills.
• Responsible for prior authorizations, CT scans, and referrals.
• May be responsible for scheduling appointments for patient with specialists.
• Must be able to perform vitals such as weight, height, pulse, respiration, blood pressure, temp, and o2.
• Prepare a day in advance making sure to have labs and imaging available for provider on the scheduled DOS.
• Check voicemail throughout the day and follow up with patients in a timely manner.
• Any other duties as assigned by supervisor/manager.
• Keep log of Medication samples and Medications administered in office.
• Identify signs of Anaphylaxis and assist in treatment.
• Keep track of task list in EMR daily.
• Maintain and prepare clinical supply order as well as testing extracts.

• Six months to one year related experience in a medical office or similar clinical setting.
• Graduate of Medical Assisting Program required; certification preferred. Current CPR certification required.
• Knowledge of medical practice to assist in giving patient care.
• Knowledge of examination, diagnostic and treatment room procedures.
• Knowledge of common safety hazards and precautions to establish a safe work environment.
• Must have reliable transportation.
• Acceptable and reliable attendance.
• Knowledge of health care field and medical office protocols/procedures.
• Knowledge of medical terminology.
• Knowledge of computer software. (Word, Excel, Outlook).
• Skill in active listening.
• Ability to learn and retain information regarding patient care procedures.
• Ability to project a pleasant and professional image.
• Ability to plan, prioritize, and complete delegated tasks.
• Ability to demonstrate compassion and caring in dealing with others.
• Ability to adapt to multiple provider preferences regarding procedure and scheduling.
• Ability to work in a team environment.
• Ability to handle/ accept constructive criticism.
• Ability to stand/sit for long periods of time.
• Required to wear all necessary personal protective equipment.
• High School Diploma or GED required