What are the responsibilities and job description for the Medical Front Desk / Insurance & Patient Access Specialist position at ALLERGY AND ASTHMA INSTITUTE OF SE?
Allergy & Asthma Institute of Southeast Michigan is seeking an experienced, highly organized, and personable Medical Front Desk / Insurance & Patient Access Specialist to join our busy specialty medical practice.
The ideal candidate brings a strong understanding of medical insurance, excellent computer skills, exceptional attention to detail, and the ability to independently manage responsibilities from start to finish.
We are looking for someone who is comfortable working in a fast-paced, technology-driven environment while maintaining a calm, friendly, and professional approach to patient care.
Medical Insurance Expertise — Essential
A thorough, practical understanding of medical insurance is a key requirement for this position. Candidates should be confident with:
- Insurance eligibility and detailed benefits verification.
- Deductibles, copays, coinsurance, and out-of-pocket maximums.
- Commercial insurance carriers, including BCBS, BCN, Aetna, UnitedHealthcare, and others.
- HMO, PPO, POS, and high-deductible health plans.
- In-network, out-of-network, and narrow-network coverage.
- Primary and secondary insurance and coordination of benefits.
- Referral and prior authorization requirements.
- Identifying insurance discrepancies and proactively resolving issues.
- Clearly communicating insurance coverage and patient financial responsibilities.
We are seeking someone who understands how medical insurance works beyond simply confirming active coverage.
Computer & Technology Skills — Essential
This position requires excellent computer proficiency and the ability to efficiently navigate multiple electronic systems throughout the workday.
Candidates should demonstrate:
- Strong computer skills and experience with electronic medical records.
- Experience with eClinicalWorks (eCW) preferred.
- Confidence working across multiple software applications, browser windows, and electronic platforms.
- Fast, accurate data entry and strong attention to detail.
- Ability to quickly learn new software and electronic workflows.
- Experience with patient portals, electronic communications, and digital documentation.
Primary Responsibilities
- Verify insurance eligibility, benefits, network participation, and referral requirements.
- Identify and resolve insurance discrepancies before patient appointments.
- Manage patient registration, scheduling, check-in, and check-out.
- Maintain accurate patient demographics, insurance information, and electronic records.
- Respond professionally to patient telephone calls and electronic communications.
- Utilize eClinicalWorks and complementary software systems to manage daily workflows.
- Independently prioritize tasks and consistently follow through to completion.
- Collaborate with clinical, billing, and administrative team members to support efficient patient care.
Qualifications & Personal Attributes
- Previous experience in medical front desk operations, patient access, or insurance verification strongly preferred.
- Strong working knowledge of medical insurance benefits and requirements.
- Excellent computer skills and ability to navigate multiple electronic platforms.
- Experience with eClinicalWorks highly preferred.
- Exceptional organization, accuracy, and attention to detail.
- Dependability and strong follow-through without the need for constant oversight.
- Excellent written and verbal communication skills.
- Calm, friendly, approachable, and easygoing personality.
- Ability to remain professional and adaptable in a busy medical practice.
- Positive attitude, sound judgment, and a collaborative approach to teamwork.
Schedule & Benefits
Schedule: 4–5 weekdays per week
- Monday & Thursday: 8:00 AM – 5:00 PM
- Tuesday & Wednesday: 8:00 AM – 6:00 PM
- Friday: 9:00 AM – 2:00 PM
Hours listed are patient facing and the team is schedule prior to and slightly after patient flow each day. Start and end times are staggered to share the weight more equally.
The position will generally be scheduled four or five days per week, depending on staffing needs. Friday is a shorter day with lighter patient volume, and coverage rotates among team members.
Compensation & Benefits
- Compensation based on experience and qualifications.
- Paid time off and additional benefits based on eligibility and practice policies.
About Our Practice
Allergy & Asthma Institute of Southeast Michigan is a well established allergy and immunology practice in Farmington Hills, Michigan, specializing in food allergies, asthma, environmental allergies, and immune-related conditions.
Salary : $20 - $22