What are the responsibilities and job description for the Office Support Generalist position at Allentown MFG Co.?
Overview
Our small, central office, which serves as the administrative hub of our manufacturing plant, is seeking a dynamic and versatile professional to assume the role of Office Support Generalist. The successful candidate must demonstrate adaptability and a proactive eagerness to contribute to the enhancement of our operational processes as well as customer and interdepartmental satisfaction. Responsibilities are varied and collaborative, spanning multiple office departments. Duties include, but are not limited to, order entry, customer service, billing, investigative analysis, research and general administrative tasks. While proficiency in English is required, bilingual fluency in English and Spanish is highly desirable.
Key Responsibilities:
Order Management
- Process and finalize orders, including remote entries and repeat orders.
- Locate, update, and transport order documentation, and provide necessary clarity for factory managers (Workflow Transition).
- Locate and pull orders as needed.
- Enter, pack, and ship samples when required (Operational Tasks).
Customer & Factory Support
- Assist with customer follow-ups and communicate with customers and factory workers to resolve order-related issues (Customer Service). Yes- this means being on the phone!
- Pair dies, verify and match repeat order information (Operational Tasks).
- Retrieve prior order samples and materials; send me samples out (Workflow Transition).
Administrative & Office Support
- Back up billing and credit duties (Administrative Support).
- Open mail and process checks (Administrative Support).
- Monitor, edit and properly store art/digital files (Administrative Support).
- Assist with special projects assigned by the manager (Administrative Support).
- Locate, update, and transport order documentation, and provide necessary clarity for factory managers (Workflow Transition).
- Locate and pull orders as needed.
- Enter, pack, and ship samples when required (Operational Tasks).
Qualifications:
- Must be absolutely fluent in English; Spanish proficiency is a strong advantage.
- Demonstrated excellence in organization and multitasking.
- Must have a proven ability to adapt quickly to shifting priorities.
- Prior experience in order entry or customer service is preferred.
Benefits:
- Monday to Friday Day Shift Schedule.
- Exposure to multiple aspects of the business, offering opportunities for professional growth.
- Supportive and collaborative work environment.
- 401k, Health, PTO, Work/Life Balance and other small office perks.
Our ideal candidate has the following type of experience/background:
- Communication Guru: You express yourself in ways that make others want to listen.
- Initiatives Warrior: You are proactive in creating and implementing change, always looking for ways to improve.
- Change Master: You understand that the only constant in life/work is change and embrace it as a necessary process.
- Cross-cultural Expertise: You have experience living or working in multilingual, multicultural, and/or highly diverse environments.
If this description resonates with you, we encourage you to apply.
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
People with a criminal record are encouraged to apply
Language:
- English and Spanish fluently? (Preferred)
Ability to Commute:
- Allentown, PA 18109 (Required)
Work Location: In person
Salary : $17 - $18