What are the responsibilities and job description for the Healthcare - Front Desk Administrative Receptionist - Allendale position at Allendale Family Practice?
ALLENDALE FAMILY PRACTICE
Front Desk Admin Receptionist
Position Summary
Allendale Family Practice is seeking a friendly, dependable, and organized Front Desk Admin/Receptionist to help patients feel welcome and keep our front office running smoothly. This role supports patient check-in and check-out, appointment scheduling, phone calls, and routine administrative tasks.
The ideal candidate enjoys helping people, communicates clearly, pays attention to details, and works well with a team in a busy healthcare setting.
Reports To: Practice Operations Manager
Key Responsibilities
· Welcome patients and assist with check-in, registration, and check-out.
· Schedule appointments and follow-up visits according to practice guidelines.
· Answer phone calls, assist with routine questions, and direct messages to the appropriate team member.
· Keep patient contact information, insurance details, and paperwork accurate and up to date.
· Collect patient payments and maintain accurate payment records according to office procedures.
· Contact patients for scheduling, reminders, and assigned follow-up needs.
· Support daily office organization and communicate with clinical and billing staff to keep patient visits moving smoothly.
· Protect patient confidentiality and follow practice policies.
Qualifications
· Previous medical office, receptionist, administrative, or customer service experience preferred.
· Strong communication, organization, and attention to detail.
· Comfortable using computers, answering phones, and learning office software; electronic health record experience is a plus.
· Ability to manage several tasks, stay calm during busy periods, and follow through on responsibilities.
· A professional, respectful approach to patients and coworkers, with reliable attendance and punctuality.
Ideal Characteristics
Friendly, trustworthy, patient, and willing to learn. Takes ownership of assigned work, supports teammates, and helps create a positive experience for patients and families.
Compensation
Compensation will be based on experience and qualifications.
Pay: $18.00 - $25.00 per hour
Expected hours: 30.0 – 40.0 per week
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person
Salary : $18 - $25