What are the responsibilities and job description for the Collision Center Coordinator position at ALLEN TURNER AUTOMOTIVE IV A LLC?
Position Summary:
We are seeking a highly organized and detail-oriented Collision Center Coordinator to serve as the primary administrative and customer-facing support for our Collision Center. This is an elevated receptionist role that plays a critical part in daily operations, requiring strong communication skills, technical ability, and experience in automotive systems.
Key Responsibilities:
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Greet and assist customers in person and over the phone in a professional manner
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Schedule and manage repair appointments
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Open, book, and maintain Repair Orders (ROs)
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Post invoices accurately and in a timely manner
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Ensure all payments are properly collected and processed
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Maintain accurate customer and vehicle records within the DMS
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Communicate effectively with technicians, estimators, and management
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Support overall workflow efficiency within the Collision Center
Preferred Qualifications:
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Prior experience in a Collision Center or automotive service environment
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Experience using a Dealer Management System (DMS)
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Working knowledge of Microsoft Excel, including basic spreadsheets and data entry
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Strong organizational and multitasking skills
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Excellent customer service and communication abilities
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Close attention to detail and accuracy
Compliance and Confidentiality Statement
- This role requires strict confidentiality in handling customer, insurance, and business information, ensuring compliance with company policies and legal regulations.
Salary : $16