BDC CUSTOMER SERVICE REP

Position Summary

The BDC Representative is responsible for managing inbound and outbound customer communications to support both sales and service operations. This role focuses on scheduling appointments, following up with leads and existing customers, and providing a positive dealership experience. The position operates in a fast-paced, call center-style environment using phone, email, and text communication.

Key Responsibilities

• Handle inbound and outbound customer communications via phone, email, and text

• Schedule, confirm, and follow up on sales and service appointments

• Respond to internet leads and customer inquiries in a timely and professional manner

• Follow up with unsold leads, previous customers, service clients, and marketing campaigns

• Accurately document customer interactions and appointments in the CRM system

• Provide basic information on vehicles, services, and dealership offerings

• Meet daily, weekly, and monthly performance goals

• Maintain confidentiality of customer and dealership information

• Assist with other BDC or dealership tasks as needed

Qualifications & Experience

• Previous experience in a BDC, call center, customer service, or phone-based sales role preferred
• Excellent verbal and written communication skills across phone, email, and text
• Self-motivated, goal-oriented, and persistent in follow-up
• Strong organizational and time management abilities
• Comfortable with CRM systems, texting platforms, and basic office software
• Professional, team-oriented attitude with a desire to grow
• Automotive experience is a plus, but not required
• Must be able to pass pre-employment background check, Motor Vehicle Record (MVR) check, and drug screening

Work Conditions & Physical Requirements

• Call center-style office environment within a dealership
• Scheduled for 40 hours per week within standard business hours, with varied shifts and rotating Saturdays; occasional extended hours may be required
• Primarily sedentary work with prolonged sitting and computer use
• Manual dexterity for data entry and office equipment
• Occasionally required to lift or move office supplies or records weighing up to 25 lbs

Technology & Tools

• Customer Relationship Management (CRM) system
• Texting/email software integrated with dealership tools
• Phone systems, headset, Microsoft Office Suite (Excel, Outlook, Word)

Compliance and Confidentiality Statement

• This role requires maintaining strict confidentiality when handling customer data, communications, and dealership records.