Real Estate Branch Services Specialist

ALLEN TATE REAL ESTATE, LLC

Join our Team at the Allen Tate Company!

We’re Allen Tate, home of the Carolinas’ leading real estate company. We exist to help our clients with every facet of homeownership - from buying and selling to mortgage and insurance, and even relocation.

Position: Branch Services Specialist

Status: Full-Time / Hourly

Manager: Regional Vice President (RVP)

Location: Burlington (4 days/week) and Durham (1 day/week)

Position Summary:

We seek a dedicated and organized Branch Services Specialist to join our team. In this role, you will work closely with Branch Leaders to provide essential support to our real estate agents and ensure smooth and efficient operations within the branch. You will be responsible for various administrative, operational, and agent-focused tasks to improve branch efficiency.

Key Responsibilities:

Agent and Branch Support:

• Process agent onboarding, departures, and transfers
• Assist agents with their paperwork review and completion when onboarding
• Manage all affiliation paperwork
• Connect agents with various systems and support teams, including MTS, Mortgage LOs, and Insurance agents
• Manage branch supplies, equipment, and workspaces
• Maintain office calendars and manage floor duty schedules
• Assist with outgoing/incoming mail and phone call transfers
• Oversee office purchasing and maintain workroom supplies
• Coordinate branch logistics, including building maintenance, signage, and equipment
• Handle shredding services, tech support tickets, and office equipment troubleshooting
• Ensure proper functioning of office TV and bulletin boards
• Assist agents with transaction support, including earnest money and commission check deposits
• Provide troubleshooting support for agent tech needs (copiers, computers, phones)
• Manage lockbox check-in/check-out and troubleshoot ordering issues
• Process earnest money and commission check deposits

Branch Leader Support at Branch Leader’s direction:

• Assist in recruiting packages, managing branch social media posts, and organizing events
• Coordinate property tours, anniversaries, and monthly recognitions
• Maintain branch calendars and facilitate agent enrollment paperwork for TAP 3.0
• Organize and schedule agent one-on-ones and professional development activities
• Provide general administrative support to Branch Leaders
• Facilitate agent training, webinars, and Lunch & Learns
• Collect Family of Companies referrals and manage communication with FOC partners

Agent Services Support: (as requested)

• Offer Listing Launch and Luxury Listing Launch support for agents
• Coordinate photo shoots, staging, and MLS entry
• Manage MLS listings, photos, and input into SkySlope
• Assist with listing materials, including brochures, postcards, and website updates
• Help agents with database management and input for Google Contacts and Moxi Engage

Additional Duties: this description is not meant to be a complete list of responsibilities.

Comprehensive benefits package including Medical, Dental, Vision, 401K, Long Term Disability, Short Term Disability, and more.

Qualifications:

• Strong organizational skills and ability to manage multiple tasks
• Excellent communication skills with a customer-first attitude
• Ability to collaborate effectively with agents, Branch Leaders, and support teams
• Previous experience in a real estate or office management environment is a plus
• Proficiency in Google Business Suite and other office technologies

If you are a proactive, detail-oriented individual passionate about supporting a dynamic team, we encourage you to apply for the Branch Services Specialist position. Join us in creating a more efficient and effective branch environment while offering valuable support to our agents and leadership!

Job Type: Full-time

Pay: From $35,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to Commute:

• Burlington, NC 27215 (Preferred)

Ability to Relocate:

• Burlington, NC 27215: Relocate before starting work (Preferred)

Work Location: In person

Salary : $35,000