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Onboarding Specialist

Allen Spolden
Philadelphia, PA Full Time
POSTED ON 4/27/2025
AVAILABLE BEFORE 6/26/2025

  • Delivering rapid and professional communication
  • Developing trust and positive relationships with clients
  • Providing anticipatory guidance for questions or concerns
  • Maintaining a schedule of pre-determined email communication while also creating and sending unique responses and inquiries
  • Make Scorpion product recommendations where suitable
  • Translate product enthusiasm and capability into assisting clients with new products and services
  • Motivated to engage with clients via video communication, phone, email or otherwise to educate, assist and provide an exceptional experience
  • Provide product troubleshooting and solutions to clients while maintaining composure and client focus
  • Organize and manage multiple issues and projects simultaneously while maintaining deadlines



Requirements

Qualifications:

  • BA/BS degree recommended, but not required
  • 5 years of customer service experience
  • 2-3 years of experience at tech company recommended
  • Strong familiarity with desktop and phone based applications


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