What are the responsibilities and job description for the Customer Service Account Manager position at Allen Organ Company?
Allen Integrated Assemblies (AIA) is seeking a Customer Service Account Manager to join our team The Customer Service Account Manager serves as the primary liaison between key customers and the electronic contract manufacturing organization. This role ensures exceptional service, accurate order management, and strong long‐term customer relationships. This position is onsite at our location in Macungie, PA. The hours are based on production which are 7:30am to 4:00pm Monday through Friday.
Essential Duties and Responsibilities:
- Manage key customer accounts from RFQ through delivery.
- Lead contract reviews and order management.
- Oversee on-time delivery (OTD), backlog, and capacity alignment.
- Handle quality concerns and engineering change orders (ECOs).
- Lead and develop customer service/program management staff.
- The statements on this job description are intended to describe the general nature and level of work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents. Incumbents may perform other duties as assigned.
Qualifications:
- Excellent leadership, communication, and problem-solving skills.
- Strong problem-solving and negotiating skills.
- Ability to communicate effectively with others at all levels of the organization.
Requirements:
- Prior experience in electro-mechanical/contract manufacturing preferred.
- Understanding of ERP/MRP systems, purchasing, and production planning.
- Experience with Microsoft Office tools (Project, Word, PowerPoint, Excel, Visio, etc.).
Benefits:
- Health Insurance (Medical, Dental, Vision)
- Life Insurance, Short and Long-Term Disability
- Health Savings Account and Flexible Savings Account
- 401(k) Plan with Match
- Paid Time Off
- Holidays