What are the responsibilities and job description for the Office Manager position at Allen Marine Tours?
Salary Range
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Summary for Office Manager
The Office Manager serves as the primary point of contact for independent sales (True Alaskan Tours) and charter operations (Allen Marine Tours), managing all non-cruise line sales and guest experiences. This position
is responsible for
coordinating private charters, overseeing independent visitor programs, supervising the seasonal Administrative Coordinator(s), and
representing
Allen Marine Tours and True Alaskan Tours. This position is split between our downtown Juneau office and our Auke Bay office. Due to the seasonal nature of our operations, this position works full-time March through October, with a reduced schedule of approximately 30 hours per
week
November through February.
Essential Duties And Responsibilities For Office Manager
Serve as the primary contact for True Alaskan Tours independent visitor programs.
Manage the TAT website to ensure tour offerings, schedules, and pricing remain accurate and up to date.
Manage online booking systems (
FareHarbor
and Viator), monitor
inventory, and track daily sales.
Respond to guest inquiries and answer phones / emails promptly and professionally.
Represent True Alaskan Tours on the pier, greeting guests, assisting with check-ins, and ensuring a high standard of service.
Coordinate closely with Juneau Sales and Marketing Manager to maximize sales and ensure all independent departures are properly staffed.
Build and maintain strong relationships with concierge teams, hotels, and travel agents to grow independent sales.
Maintain daily passenger records, sales logs, and partner invoices
Reconcile partner fees and commissions and ensure timely reporting for accounting
Generate and submit monthly and seasonal performance reports.
Serve as the main contact for private charters and special events, including vessel charters and private events at Orca Point Lodge.
Respond to inquiries, prepare proposals, and create custom itineraries and event outlines.
Coordinate vessel and lodge scheduling with Sales, Operations and Food andBeverage teams.
Collaborate with the Food and Beverage Manager to serve as a liaison for banqu
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Summary for Office Manager
The Office Manager serves as the primary point of contact for independent sales (True Alaskan Tours) and charter operations (Allen Marine Tours), managing all non-cruise line sales and guest experiences. This position
is responsible for
coordinating private charters, overseeing independent visitor programs, supervising the seasonal Administrative Coordinator(s), and
representing
Allen Marine Tours and True Alaskan Tours. This position is split between our downtown Juneau office and our Auke Bay office. Due to the seasonal nature of our operations, this position works full-time March through October, with a reduced schedule of approximately 30 hours per
week
November through February.
Essential Duties And Responsibilities For Office Manager
Serve as the primary contact for True Alaskan Tours independent visitor programs.
Manage the TAT website to ensure tour offerings, schedules, and pricing remain accurate and up to date.
Manage online booking systems (
FareHarbor
and Viator), monitor
inventory, and track daily sales.
Respond to guest inquiries and answer phones / emails promptly and professionally.
Represent True Alaskan Tours on the pier, greeting guests, assisting with check-ins, and ensuring a high standard of service.
Coordinate closely with Juneau Sales and Marketing Manager to maximize sales and ensure all independent departures are properly staffed.
Build and maintain strong relationships with concierge teams, hotels, and travel agents to grow independent sales.
Maintain daily passenger records, sales logs, and partner invoices
Reconcile partner fees and commissions and ensure timely reporting for accounting
Generate and submit monthly and seasonal performance reports.
Serve as the main contact for private charters and special events, including vessel charters and private events at Orca Point Lodge.
Respond to inquiries, prepare proposals, and create custom itineraries and event outlines.
Coordinate vessel and lodge scheduling with Sales, Operations and Food andBeverage teams.
Collaborate with the Food and Beverage Manager to serve as a liaison for banqu
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