Office Management/Intake - Citizens Square - Land Use Permit Specialist

Allen County Job Description     LAND USE PERMIT SPECIALIST   Department: Department of Planning Services                               FLSA Status: Non-exempt Classification/Level: B/05                                                               Date: 04/2025 Under the direction of the Office and Finance Manager, the Land Use Permit Specialist is responsible for assisting the public with the rules and procedures of the permitting process and preparing, verifying, and reporting the daily cash intake. This position is covered as defined by The Board of Commissioners of the County of Allen Employee Handbook.    ESSENTIAL FUNCTIONS:   Receives, reviews for Ordinance compliance, and issues Improvement Location Permits, Certificates of Compliances, Single Family Residence permits, and other permits. Responsible for providing technical direction for applicants submitting on-line permits. Responsible for tracking on-line permits, distributing or issuing on-line permits, assessing on-line permit fees. Responsible for reconciling on-line permit fees for incorporating into daily budgeting and deposits. Responsible for coordinating with financial institutions with on-line credit card and e-check payments related to land use permits, and Board of Zoning Appeals and Plan Commission applications, and review for accuracy for daily deposits. Responsible for providing excellent customer service by giving accurate and precise responses regarding zoning ordinance inquiries and permit processing procedures and policies. Gathers information and resolves issues with permits or over-the-counter/telephone requests and works with other departments to resolve issues. Reads and interprets zoning maps, floodplain maps, and parcel information through geographical information systems (GIS). Verifies the accuracy of department records which includes plot plans, land surveys, and certificates of compliance. Responsible for providing full administrative support to the Board of Appeals, Zoning Hearing Officer, and Plan Commissions by preparing and maintaining project files, ensuring accuracy of data for public hearings, mailing meeting notices, attending meetings as clerk for roll call and minutes, drafting minutes of the meetings, drafting Board and Commission action letters, drafting and mailing interested person mailings, recording applicant written commitments as necessary, and mailing meeting notices. Prepares ordinances, resolutions, and related documents for Plan Commissions, Boards of Zoning Appeals, and Zoning Hearing Officer. Compiles monthly legal notices and ensures compliance with Indiana Code and submits monthly Plan Commission Zoning Hearing Officer and Board of Zoning Appeals public legal notices to the local newspapers. Monitors newspaper daily after legal notices are submitted to the paper to ensure all legal notices were published and accounted for, were published in accordance with Indiana Code, copies newspaper notices and files in appropriate case file. Responsible for receiving money, posting receipts, balancing the cash drawer and submitting daily deposits to the Auditors Office.  Works with the Auditors Office to resolve issues with the daily deposits. Responsible with daily outgoing mail and distributes incoming mail. Monitors office supply logistics and needs, orders as necessary, and works with Office Manger on budgeting. Responsible for maintaining Notary Public licensing and providing Notary Public Services for the department and the departments customers. Performs all other duties as assigned, including overtime as required.     REQUIREMENTS:   High School Diploma or GED with one year of experience in customer service Strong customer service skills with the interest and willingness to work with others Strong verbal and written communication skills to convey complicated information in an effective and efficient manner Knowledge of city and county zoning ordinances to assist the public with questions and concerns Working knowledge of permit processing procedures and standards to review construction drawings and applications for certificate of compliance Ability to read, interpret, and process departmental records and information Ability to compute percentages and to use an engineer’s scale in the review of project plans Strong computer skills with the ability to use Microsoft Office and other job-related software   DIFFICULTY OF WORK:   The Land Use Permit Specialist performs moderate routine duties when working with customers on the phone, through email, reviewing and issuing permits.  Knowledge of standard bookkeeping procedures and practices are required in order to receive payments at the counter and online in order to balance the cash drawer and make the daily bank deposits.   RESPONSIBILITY:   The Land Use Permit Specialist is responsible for performing a variety of relatively standardized assignments. Errors in work are revealed through adverse effects on subsequent operations including creating, preparing, and assembling documents for public hearings. Work requires some judgement when assisting with circulating documents to various officials, media representatives, and the general public.   PERSONAL WORK RELATIONSHIPS:   The Land Use Permit Specialist maintains frequent communication with other county and city employees, the general public when giving accurate and precise responses regarding zoning ordinance inquiries and department policies and procedures.   WORKING CONDITIONS:   The Land Use Permit Specialist works in a standard office environment with the ability to sit, stand, and move around freely involving some lifting up to twenty pounds, bending, typing, attention to detail, monitoring equipment, and noise.   SUPERVISION: None   LICENSING: None   IMMEDIATE SUPERVISOR: Office and Finance Manager   HOURS: 40 hours/week; overtime as required     EEO CATEGORY: 1006   WORKERS’S COMP CODE: 8810   I agree that the contents of this job description are a fair and accurate representation of the duties of this position being described.     Employee Signature: ____________________________________________ Date: ____________________     Supervisor Signature: ____________________________________________ Date: ____________________

Salary : $23