What are the responsibilities and job description for the Clinic Receptionist position at Allegro Pediatrics?
Brief Description
The Patient Services Representative (PSR) works with patients and their families to address needs and concerns. They are the first point of contact for patients and their families. Offers excellent customer service both over the phone when scheduling appointments, as well as when patients and their families are in clinic. The PSR is required to follow all Allegro Pediatrics policies and procedures; and must communicate a positive attitude, as well as maintain a positive working relationship with staff, managers, directors, and providers.
PRS positions are full-time with four 10-hour shifts and must be available to work at any of Allegro’s Eastside Clinics as needed for coverage.
Primary Responsibilities
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, age (over 40), disability status, sex, sexual orientation, gender identity, gender expression, medical condition, genetic information, pregnancy, military and veteran status, or any other characteristic protected by law.
Work Environment/Physical Demands
The following is required to perform the essential functions of this role. While performing the duties of this job the employee regularly works in an office/clinic setting, are as follows:
The Patient Services Representative (PSR) works with patients and their families to address needs and concerns. They are the first point of contact for patients and their families. Offers excellent customer service both over the phone when scheduling appointments, as well as when patients and their families are in clinic. The PSR is required to follow all Allegro Pediatrics policies and procedures; and must communicate a positive attitude, as well as maintain a positive working relationship with staff, managers, directors, and providers.
PRS positions are full-time with four 10-hour shifts and must be available to work at any of Allegro’s Eastside Clinics as needed for coverage.
Primary Responsibilities
- Answer phones and schedule appointments using current Practice Management system
- When in clinic, verify demographics and successfully check patients in/out use current Practice Management system
- Troubleshoot issues with appointments or general account questions
- Maintain a working understanding of policies and procedures involving scheduling appointments or requirements to assist families in finding the best possible outcome for their concerns
- Verify and scan patient insurance, and Consent for Care, Financial Responsibility and HIPAA form
- Collect co-pays and post on accounts
- Ability to work in any/all Allegro Pediatrics clinics as needed to provide adequate coverage
- Maintain a working knowledge of office equipment including (but not limited to): phones, computers, printers, credit card machines, fax machines, copiers and scanners.
- Successfully process medical record releases using current protocol
- Process, distribute, and scan correspondence and reports that arrives via mail, shuttle and fax.
- Process incoming forms including (but not limited to): camp physical forms, authorization for medication forms, and sports physical forms
- Take messages for physicians/nurses
- Help with projects including (but not limited to): front office, medical records and back office.
- Must maintain and protect confidentiality both patient and corporate (HIPAA)
- Required to maintain updated knowledge of all workflow and process changes
- Keep current on all company email and Teams communications
- Must complete all mandatory trainings satisfactorily
- Other duties as assigned
- Must be proficient in computer navigation, task management and working with several software programs at the same time
- Previous customer service experience
- Maintain good attendance record
- Excellent customer service skills with a positive attitude
- Ability to work independently and as part of a team
- Excellent interpersonal/people skills
- Strong organizational/multi-tasking skills
- Enjoy working in a fast-paced patient focused environment with ongoing changes
- Must have reliable transportation and be willing to travel to all clinics as staffing needs change
- Must be 18 years of age or older
- Pre-Employment Requirements:
- Background check
- Drug testing in compliance with Washington State Bill 5123 for this safety-sensitive position.
- To uphold safety for all employees and patients, we continue to require vaccination status for all new hires, including remote or hybrid schedules, at time of hire and annually
- Current COVID vaccine annually, or as newly released
- We require flu immunizations at time of hire, or as newly released,
- Various other immunization requirements that we can discuss during your interview
- All employees are currently required to wear a surgical, KN95 or N95 mask at all times while in clinic, patient facing
- High School/GED diploma or higher
- 4/10’s, 4 days a week with 10 hours shifts. 40 hours per week.
- Monday, Wednesday, Thursday and Friday
- Schedules are built out 2 months in advance.
- Employees are required to work one weekend day per month and one holiday each year.
- Weekend and holidays include additional compensation differentials.
- Bi-weekly payroll
- Overtime after 40 hours a week
- Medical, dental, and vision insurance
- Employer paid life, AD&D insurance
- Employer paid Employee Assistance Program (EAP)
- Paid Time Off (PTO)
- 401(k) Plan with employer matching
- Anniversary bonus
- Annual performance review bonus
- License renewals reimbursement
- Birthday/anniversary recognition
- Bi-weekly payroll
- Overtime after 40 hours a week
- Employer paid Employee Assistance Program (EAP)
- Paid Time Off (PTO)
- 401(k) Plan
- Anniversary bonus
- Annual performance review bonus
- License renewals reimbursement
- Birthday/anniversary recognition
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, age (over 40), disability status, sex, sexual orientation, gender identity, gender expression, medical condition, genetic information, pregnancy, military and veteran status, or any other characteristic protected by law.
Work Environment/Physical Demands
The following is required to perform the essential functions of this role. While performing the duties of this job the employee regularly works in an office/clinic setting, are as follows:
- Prolonged periods sitting at a desk and working on a computer
- Prolonged periods of standing, walking and bending
- Must be able to lift up to 15 pounds at times
- Must be able to read, write, speak, and understand English and communicate effectively